Reduce Drive-Thru Service Times for Your Customers and Crewmembers

Good food is the cornerstone of drive-thru restaurants. However, fast and accurate service is just as important to customers, especially when crowded lanes can slow down service times. Smart drive-thru restaurant managers know how to build fast service points that give customers a friendly and positive drive-thru experience.

For example:

Placing menuboards ahead of the order point doesn’t require customers to take time when deciding on their orders. Installing AI ordering allows regular order takers to provide assistance at different locations when needed. When the lanes are packed with cars, encouraging customers to engage in remote ordering and providing a dedicated lane makes it quicker for your guests to pick up their orders. Providing line buster teams equipped with mobile devices can immediately relay customer orders to the kitchen and handle payments on the spot.

At CE we strive different ways to provide fast, accurate repairs to our customers.

One of the most popular is same-day service for most repair jobs. If we can’t fix a non-functioning drive-thru part or equipment within 24 hours of receiving it, the repair is FREE to the customer. Some limitations and exclusions apply, but most repair jobs are completed in a day.

Another customer favorite is our Advance Exchange Program. When broken parts create down time that disrupts fast service for customers we send a temporary replacement part overnight to minimize the down time. When the customer ships the broken drive-thru part we still provide the same day service.

Most customers appreciate our free inbound shipping. You ship a needed repair to us and we don’t charge a fee for the delivery. CE has been fixing drive-thru parts quickly and correctly for over 50 years.

☎️Give us a call at 877-731-0334 when you need help and we’ll be glad to serve you.