How To Make Drive-Thru Customers Feel Satisfied and Appreciated

Commercial Electronics 0 0

Chick-fil-A is not the most popular fast-food restaurant in terms of overall revenue or number of locations. It often has the slowest service times among leading brands, yet customers don’t see it that way due to the brand’s friendly hospitality and service. They rank high in loyal customers, customer satisfaction, and average revenue per restaurant. 

Experienced drive-thru operators know what their customers want – easy to read menuboards, fast service times in the lane, hot, fresh and accurate meals, and a good experience. Yet, they often forget their guests care about the people part of the business. And that’s where Chick-Fil-A succeeds. Implementing these tips into your strategy will get customers feeling like you care and appreciate them.

7 Ways to Provide A Better Drive-Thru Customer Experience

Commercial Electronics 0 206

Friendly crew members, fast service and great tasting food are the cornerstones of a drive-thru experience your customers will appreciate. However, there are many things you can do to make your operations more efficient and improve the quality of your customers’ experience. If you haven’t made these part of your operations, now is the time to add them:

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