Looking for quick, simple ways to reduce customer wait times in the queue? These four tips are easy to implement and effective:
Equip line busters with mobile devices that can instantly relay orders to the kitchen and process payment.
Offer curbside pickup for customers who don’t want to wait in the queue.
Use order confirmation boards to reduce mistakes.
Encourage remote payment by...
If you think fast service and order accuracy are the top priorities of drive-thru customers, think again. These days more and more drive-thru fans are ranking convenience as their #1 priority. Of course that includes fast service and accurate orders, but there is more to it than just those two elements. It also includes:
Seamless remote ordering and pickup
Easy navigation when ordering...
Are you getting your share of the 74 million Generation-Z Americans born between the mid-1990s and early 2010s? If you’re treating them like older customers, probably not. GenZs have different expectations for drive-thru restaurants. If you want them to become your loyal customers, do the following:
Offer remote ordering and mobile payment
Provide a seamless curbside pickup...
The most important factor in a successful drive-thru is not speed or accuracy, it’s the overall customer experience. Here are four ways to ensure your drive-thru delivers one that keeps customers coming back.
Get the order right the first time. Using a confirmation board, encouraging digital ordering, and conducting a final accuracy check will ensure customers drive away with smiles on...
Did
you know that members of drive-thru loyalty programs spend six percent more per
visit than other customers? To attract more loyal customers to your restaurant:
Provide alternatives to the traditional
drive-thru, such as remote ordering, curbside pickup, and delivery.
Offer mobile payment on your web
page and social media app.
Provide contactless service. Many
...
Despite
more cars in the drive-thru lane, fast food customers still expect quick
service. You can meet this expectation by offering:
·
Remote
ordering and payment
·
Curbside
pickup and delivery options for customers
·
Designated
parking spots for curbside and mobile order customers
·
A
speed team to reduce bottlenecks during peak...
Curbside
pickup at QSRs is rapidly increasing in popularity for several reasons. It’s
safe. It’s quick. It’s ideal for customers who love fast food but don’t want to
wait in a queue to order and receive their meals. Here’s what you need to make curbside
pickup work:
Let remote customers know when
their order will be ready so they don’t arrive too soon
Designate parking spots just for...