Did
you know there are 74 million Generation-Z Americans born between the mid-1990s
and early 2010s? That’s a lot of
potential drive-thru customers!
Building
a large and loyal Gen-Z customer base requires creating a faster, more
convenient customer experience with food items that align with the taste preferences
of this younger generation. This includes:
Offering remote ordering and...
With
the advent of remote ordering, curbside pickup and order delivery, drive-thrus
are tracking more performance data than ever. Unless your most important
drive-thru part – your timer
system – offers the following capabilities, you won’t be able to keep up with new trends that are
transforming the drive-thru industry.
1. Real-Time Metrics
2. Configurable dashborads
3. POS Integration
4....
Most
drive-thru’s consist of six different zones – approach, entry, pre-order,
order, pay and pickup, and exit. Creating a great customer experience requires
developing a unique strategy to address the specific outcomes of each zone. To
achieve this goal:
·
Analyze. Get
very clear on what customers want to do in each zone.
·
Improve. Create
an improvement plan for each...
Today’s rechargeable
headset batteries are designed for long life and reliable performance. But
these vital drive-thru parts can only handle so many recharges before they wear
out. How do you know when to replace them with new ones?
A
common sign is frequent audio static and/or “cut-outs,” – the sound suddenly
stops when taking an order. When this happens, replace the headset batteries
with...
In
case you haven’t heard, there are about 74 million Generation Z youngsters (age
5 to 25) in America. Many are already old enough to patronize drive-thru
restaurants. The rest of them will be coming up soon. Here’s how to turn this
them into loyal customers:
Expand your menu options to include
natural, organic and sustainable foods and healthy snack options. Gen Zs
often prefer...
Most companies
that repair drive-thru parts and offer an equipment maintenance agreement, or
EMA. These consist of one monthly payment for all your equipment repair needs
rather than paying for repairs one at a time.
At CE Repairs, we
call it our Drive-Thru Protection
Plan because you don’t have to worry about delaying needed repairs when
your cash flow is tight. Here’s how it works.
Our...
CE
Repairs specializes in fixing drive-thru parts and equipment for QSRs
throughout the U.S. But we also understand that small problems often arise that
you can figure out with a little help. That’s why we created the CE Drive-Thru
Repair Help Center, conveniently located on our web site.
On
this page you will have access to:
·
Drive-Thru Repair User
Manuals. Available for HME...
Mobile
ordering has rapidly become a popular alternative for drive-thru customers who
don’t want to wait in the queue to pick up their meals. But lines in the
drive-thru lane don’t seem to be getting shorter, which means you will always
need to keep your drive-thru parts and equipment in good working order.
To
keep your mobile customers coming back for more, here are four ways to provide
a...
At CE, we take pride in the quality and integrity of our
drive-thru parts and equipment repairs. That’s why we provide same-day service for most
repairs (some limitations apply), and fix your parts right the first time. Some
of the reasons you can count on us include:
1. Factory-Authorized Repairs.
CE is the only independent HME factory-approved and trained
facility in the U.S. We start...
With
more cars in the drive-thru lane these days, the sound quality of your headset
system becomes more important than ever. To keep sound quality where it needs
to be:
·
Keep your headsets clean. Clean them every day, including
batteries and charger port. Replace earmuffs on a regular basis.
·
Keep headsets cool and dry. When moisture gets into the electrical
components,...