Drive-thru operators know what their customers want, and they focus on them to provide a good experience. Fast service times in the lane. Food that comes out hot, fresh and accurate. Easy to read menuboards, and a lot more. But sometimes they forget their guests also care about the people part of the business. Here are some tips to get customers feeling like you care and appreciate...
With the drive-thru industry continue to experience labor shortages, it’s just as important to retain experienced employees as it is to hire new ones. The key is to let employees know you want them to stay with your team.
Set clear job expectations
Reward employees for achieving performance goals
Provide flexible scheduling
Offer pay on demand
Treat employees with respect
Use...
Today’s drive-thru headsets are built to last. They last even longer when you provide proper maintenance on a regular basis. Here’s how to keep them clean and sanitized without damaging the unit.
Turn off and disconnect the headset device before you start cleaning.
Wipe with a dry microfiber cloth to remove dust and dirt.
Avoid harsh or abrasive cleaners.
Don’t spray anything directly...
Putting a line buster in the lane during busy dayparts has been around a long time. But with increasingly higher car counts in most drive-thrus, one line buster may not be enough. Try these for tips for keeping the cars moving smoothly through your lane.
1. Use line busting teams. When car counts exceed 10, send out multiple crewmembers – one extra line buster for every five additional...
It’s hard to keep a drive-thru running smoothly without well-maintained drive-thru parts. It’s even harder without enough trained employees. Here are three tips for hiring employees when you need them.
1. Offer Payment on-demand. This enables your employees to access a percentage of the income when they earn it instead of waiting for the next paycheck.
2. Recruit with your social media...
Loyal customer programs are a great way to increase revenues in the drive-thru as long as you make it quick and easy for program members to use your app. These four tips will help loyalty members enjoy a good ordering and loyalty program experience.
Allow guests to order their favorite foods with a single click or tap of your app.
Display your menu front and center as soon as...
With QSRs and drive-thrus continuing to operate with understaffed crews, it’s more important than ever to build a culture of teamwork in your restaurant(s). Otherwise it can result in higher employee turnover and dissatisfied customers. These tips can help:
Cross train all crewmembers. This makes it easier to fill positions when other employees are sick or unavailable.
Use...
With many drive-thrus still struggling to hire enough employees to maintain a full staff, minimizing turnover is more important than ever. Employees leave jobs for many different reasons. A common one is they don’t feel they have the information or training to do the job.
To keep good employees on your team, make sure you provide the following:
Clear job expectations. Be specific...
Drive-thru brands aren’t finding it as hard to hire new employees as it was over the past few years. Now the problem is keeping them. High turnover means added time, effort and money to recruit and train new crewmembers. It can also cause staffing problems and reduce efficiency.
To keep from losing employees at an unacceptable rate:
Provide flexible scheduling
Use gamification to...
To do a good job day in and day out, drive-thru employees need to know three types of information:
Job expectations. Employees want to know what their job entails and how it should be performed to achieve the desired results.
Performance goals. These are the operational and customer service goals for your drive-thru. Let crewmembers know any time these change.
Multiple...