4 Steps to Training Drive-Thru Employees The Right Way

Thorough training is essential when onboarding new drive-thru employees. Yet, often they get trained in one job while other key elements are neglected. These four steps will develop well-trained employees that create an efficient crew capable of providing a top-notch drive-thru experience for customers.

Cover the basics. Teach the necessary skills from how to take orders and handle cash to properly using drive-thru equipment and knowing the menu.

In-depth training. Use a carefully structured process so new employees know what to do when, where and why.

Teach company culture. Coach new employees on how to treat customers and each other.

Explain what isn’t acceptable. Educate employees on the repercussions of behavior and performance that doesn’t align with the company culture.

At CE Repairs, we provide a top-notch drive-thru repair experience in many ways. First and foremost, we provide same day service on most of our drive-thru part repairs to minimize equipment downtime. We perform factory authorized repairs and use quality manufacturer and aftermarket parts. And we provide free inbound shipping on all repairs.

If you have any questions about our drive-thru part repair process, give us a call at 877-731-0334. We’ll put your mind at ease and your broken part quickly back to work!