Chick-fil-A is not the most popular fast-food restaurant in terms of overall revenue or number of locations. It often has the slowest service times among leading brands, yet customers don’t see it that way due to the brand’s friendly hospitality and service. They rank high in loyal customers, customer satisfaction, and average revenue per restaurant. 

Experienced drive-thru operators know what their customers want – easy to read menuboards, fast service times in the lane, hot, fresh and accurate meals, and a good experience. Yet, they often forget their guests care about the people part of the business. And that’s where Chick-Fil-A succeeds. Implementing these tips into your strategy will get customers feeling like you care and appreciate them.

Drive-thru restaurant equipment is key to providing the quality of service and profitability you expect from your business. The best and most cost-effective way to achieve these goals is using CE’s Drive-Thru Equipment Maintenance Agreement (EMA) for preventive maintenance of your essential equipment.

Drive-thru parts and equipment that quit working are a headache for employees, customers and revenues. CE can turn a disaster into a minor problem with our Advance Exchange Program.

Drive-thru parts and equipment that quit working are a headache for employees, customers and revenues. CE can turn a disaster into a minor problem with our Advance Exchange Program.

The high volume of cars in drive-thru lanes continues to increase during the summer. Unfortunately, profitability declines due to the high cost of labor, goods, and employee retention. Here are some good ways to keep your profitability where it needs to be.

Summer time is almost here, which means drive-thru car counts will reach the highest numbers over the next three to four months. The best strategies for providing fast, quality service in crowded lanes include the following:

CE Repairs gets a lot of questions from drive-thru operators. Here are four questions you should know the answer to.

Anyone who operates a drive-thru restaurant knows the value and importance of quality headsets. CE carries HME, Panasonic, 3M/PAR and CE brand, available in new, refurbished, repair and Advance Exchange with your choice of All-In-One and Wired Headsets. View the details of each headset here.

With long lines becoming a daily event in the drive-thru lane, sending out line busting teams rather than one crew member has become the norm. It’s more efficient to have multiple crew members, but there are other ways to serve your customers faster.

Thorough training is essential when onboarding new drive-thru employees. Yet, often they get trained in one job while other key elements are neglected. These four steps will develop well-trained employees that create an efficient crew capable of providing a top-notch drive-thru experience for customers.