With long lines becoming a daily event in the drive-thru lane, sending out line busting teams rather than one crew member has become the norm. It’s more efficient to have multiple crew members, but there are other ways to serve your customers faster.

Thorough training is essential when onboarding new drive-thru employees. Yet, often they get trained in one job while other key elements are neglected. These four steps will develop well-trained employees that create an efficient crew capable of providing a top-notch drive-thru experience for customers.

Drive-thru operators don’t like sending non-functioning equipment for repairs. However, without backup equipment the best option is to get it fixed as quickly as possible. In other words, send your broken parts to CE Repairs, a leader in drive-thru part repairs with more than 50 years’ experience. It only takes three simple steps to send it in.

When it comes to taking customer orders and filling them quickly and accurately, drive thru headsets are an essential piece of equipment. Base stations play an equally important role as they are the central communication hubs that facilitate clear and efficient communication between order takers and customers in their cars. 

Cleaning drive-thru headsets is vital to keep them operating smoothly and to protect crew members from diseases. HME Hospotality & Specialty Communications, who makes the finest drive-thru headsets, recommends the following guildelines:

The design and configuration of your drive-thru lot has an important impact on the quality of your service. You want it to look nice, but other factors make the difference between an unsatisfactory and a positive customer experience. These factors can make a big difference:

Tandem drive-thru lanes, the single lane that enables two cars to get through the same amount of space independent of each other, are growing in popularity. A tandem lane starts with two separate order points, each with their own order taker. It has two pickup windows so both cars can follow the same path when ordering and receiving their meals, resulting in faster customer service and guests driving away with a positive drive-thru experience.

Automation is increasing throughout drive-thru kitchens, and not just in innovative grills and fryers but also in providing faster food preparation. One new technology is testing the ability to cut, core, and peel avocados faster than human hands before mashing them by hand to make guacamole.

CE Repairs is a highly respected provider of drive-thru part and equipment repairs throughout the U.S. We only have one location in Earth City, Missouri, yet our same-day shipping service enables us to provide fast drive-thru part repairs to drive-thru restaurants throughout the U.S.

If you haven’t tried CE Repairs we’re confident you will like the quality and speed of our drive-thru repair service. In fact, we’re so confident that we’re taking $75 off your first repair with us.