Lines keep getting longer in drive-thru lanes, yet customers still want fast service. Here are some simple but effective ways for lowering your service times.
Install menuboards before customers get to the order point. Giving them more time to browse the menu will lead to quicker orders.
Encourage remote ordering and provide a dedicated lane for those customers.
Equip line busters with...
The big trend in the drive-thru seems to be auto voice ordering with artificial intelligence (AI), but it’s not the only way to simplify drive-thru ordering. Using hand-held devices can also reduce service times and lower order mistakes. These devices:
Are fast, portable, and flexible. Handheld POS devices, such as mobile tablets, get orders to the kitchen faster and can accept payment...
Preventing germs and diseases from being transmitted to crewmembers and guests is important in the drive-thru. But sometimes it does occur, usually due to spoiled food, unclean food preparation areas, and failure of crewmembers to practice good personal hygiene.
What you may not know is that it can also happen with contaminated headset earplugs, which can cause ear infection due to...
Artificial intelligence (AI) is increasingly being used to take orders in drive thrus. Why? Because it takes orders quickly and accurately and allows the human order taker to get involved in other tasks without making guests wait. But if you still use human order takers and the headset breaks down, you’re in trouble unless you have a standby headset. After all, headsets are the most important...
Drive-thru operators know what their customers want, and they focus on them to provide a good experience. Fast service times in the lane. Food that comes out hot, fresh and accurate. Easy to read menuboards, and a lot more. But sometimes they forget their guests also care about the people part of the business. Here are some tips to get customers feeling like you care and appreciate...
Have you heard about the NEXEO | HDX™ drive-thru platform from HME? It’s a world-class drive-thru audio solution designed to help drive-thru and restaurant operators achieve greater efficiency at every customer touchpoint. CE Repairs is proud to say that we now stock, sell and repair this ground-breaking headset.
Of course, CE Repairs is known primarily for its fast, professional...
Drive-thru restaurants aren’t perfect, and from time to time you might be faced with an irate customer complaining about something that annoyed them. The best outcome is likely to occur when using these steps:
Listen attentively to the customer.
Ask questions to understand the situation.
Show empathy for the customer’s problem.
Apologize for making the...
When a timer, headset or other drive-thru part breaks down and needs repairs, the go-to option for most managers is to put it in a box and send it to a reliable repair shop. Of course it costs time and money, but it’s better to get the repairs done right by the experts.
But not all non-functioning parts need professional repairs. You could save the time and money by fixing the part...
For a long time drive-thru guests thought that good tasting food, fast service, and no order mistakes were enough to consider it a great drive-thru experience. These days, when convenience counts, drive-thru patrons expect more, including:
Clearly mark all entrances and exits so customers can easily find where they want to go.
Speed up the ordering process by providing multiple...
CE Repairs, a leading provider of quality drive-thru part repairs for more than 50 years, is known for providing installation and field services in the greater St. Louis, Missouri area. What you may not know is that we provide installation services for system sales nationwide.
If you need on-site service outside of St. Louis, you can count on CE’s large network of drive-thru repair service...