HME User Manuals At Your Service

Commercial Electronics 0 233
There are times in the drive-thru when you have minor problems that don’t require sending a broken drive-thru part in for repair. You may have trouble registering a base station or belt-pac or you may need to train new employees on operating a message repeater timer. If your drive-thru operates with HME drive-thru parts and equipment, CE Repairs has got your back.   Our Drive-Thru Repair...

Little Things Can Make a Big Difference

Commercial Electronics 0 418
Giving your drive-thru customers a seamless drive-thru experience starts with fast service, accurate orders and friendly crew members.  But there’s more to it than that. In fact, sometimes the little things make a big difference. For example:   Clearly mark all your entrances and exits so customers know where to go. Provide multiple options to view your menu so customers can decide what...

How to Avoid Poor Sound Quality in the Drive-Thru

Commercial Electronics 0 535
Poor sound quality is frustrating to drive-thru customers and order takers. It makes the order hard to hear, increases service times, and causes order mistakes. You can avoid these problems with: Noise reduction and echo cancellation technology Full-duplex communication (allowing customers and order takers to talk and listen to each other at the same time) High-definition audio headsets...

Do Your Drive-Thru Zones Provide a Good Customer Experience?

Commercial Electronics 0 409
Is your drive-thru lane more crowded than ever? Are you experiencing more bottlenecks that slow down service times? From the moment customers pull onto your lot until they leave, all zones should work together to create a smooth and convenient customer experience. Here’s how to make it happen:   Determine what customers want to accomplish in each zone. Make it easy for customers to...

5 Tips to Grow Your Drive-Thru Customer Loyalty Program

Commercial Electronics 0 424
Drive-thru loyalty program customers visit your restaurant more frequently than occasional customers, and on average they spend more per visit. Having a seamless, easy-to-use loyalty program helps attract these profitable guests. These five tips can help grow your loyalty program and your profitability:   Deliver a fast, convenient drive-thru experience Personalize the experience to make...

The Drive-Thru Part Protection Plan to Meet You Needs

Commercial Electronics 0 400
Having drive-thru parts and equipment repaired can put a big dent in your operations budget, especially if you own or operate multiple restaurants. Enrolling in a drive-thru equipment maintenance agreement – at CE we call it our Drive-Thru Protection Plan – can save you money and avoid putting off needed repairs due to budget constraints.   Our Protection Plan provides fixed, low, monthly...

Get Factory Authorized Repairs at CE

Commercial Electronics 0 98
A lot of drive-thru parts and equipment repair shops boast of having factory authorized repairs. However, that can mean different things at different shops. At CE Repairs it means the following:   Every drive-thru part repair starts with a rigorous 35-point inspection. We make sure no needed repairs are overlooked. Our technicians perform the repairs according to strict manufacturer...

Fast Service for CE Customers

Commercial Electronics 0 417
Everyone appreciates fast service, regardless of the product or industry. Congratulations to Taco Bell for providing the fastest quick-service times in the U.S. for the third year in a row. How do they do it? By constantly developing new approaches to serving their customers. These include:   Innovative restaurant designs that cater to different customer preferences Seamless mobile...

Do’s and Don’ts of Drive-Thru Loyalty Programs

Commercial Electronics 0 417
If your drive-thru loyalty program isn’t delivering the results you want, make sure these “do’s” are part of your approach and the “don’ts” are not.   Do: Make your app simple and seamless to use Conduct A/B testing to see which strategy works best Personalize your messaging to loyalty members   Don’t: Ask for too much data from loyalty customers Overuse discounts Put...

Avoid Impatient Drive-Thru Customers With Remote Ordering and Pickup

Commercial Electronics 0 112
Are long lines in your drive-thru lane turning away customers who don’t want to wait. Remote ordering will keep them coming back – as long as it offers a fast, seamless order pickup experience. Here’s how to do it.   Make it easy to order with cell phones, your web site or your social media app.   Let customers know how long it will take to prepare their order so they know when to...
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