At CE, we take pride in offering same-day service on most drive-thru part repairs. That means we repair your broken part within 24 hours of receiving it or the repair is free.
We also know that sometimes same-day service isn’t fast enough. That’s why we offer an Advance Exchange Program to get you up and running as soon as possible.
If you have a broken drive-thru part but no backup,...
Have you ever had a drive-thru part repair vendor do a lousy job on a headset repair and refuse to accept responsibility for it? That’s one thing you won’t have to worry about at CE Repairs.
We believe in treating our customers fairly, which is one reason we back all our drive-thru part repairs with a limited 4-month warranty. If the part we fix doesn’t work as expected during the 4-month...
Sound quality is one of the most important elements in the drive-thru ordering process. When customers and order takers can’t clearly understand what the other person is saying, service times are long and order mistakes increase. To keep the sound quality where it needs to be:
Reduce extraneous noise with specially designed circuits that separate speech from unwanted sound.
Use echo...
Drive-thru brands aren’t finding it as hard to hire new employees as it was over the past few years. Now the problem is keeping them. High turnover means added time, effort and money to recruit and train new crewmembers. It can also cause staffing problems and reduce efficiency.
To keep from losing employees at an unacceptable rate:
Provide flexible scheduling
Use gamification to...
Want to get long life and reliable performance from your drive-thru parts and equipment? It’s simple – make these practices a regular part of your operations.
Training. In addition to training employees how to properly use headsets and other drive-thru parts, teach them how to clean, maintain and safely store them when not in use.
Cleaning and maintenance. The trick is to clean...
At CE Repairs, we believe educated customers are the best customers. That’s why we provide a variety of downloadable information to help you learn more about your drive-thru parts and understand why you can count on us for quality repairs every time. This includes:
HME user manuals. Need some information on a specific HME drive-thru part? Our manuals page offers downloadable manuals for...
Are you getting your share of the 74 million Generation-Z Americans born between the mid-1990s and early 2010s? If you’re treating them like older customers, probably not. GenZs have different expectations for drive-thru restaurants. If you want them to become your loyal customers, do the following:
Offer remote ordering and mobile payment
Provide a seamless curbside pickup...
When looking for new drive-thru parts, such as headsets, you can save money by purchasing refurbished rather than new. But there are many factors to consider before making this important decision.
How much up-front and operating costs can your budget afford? What are your technology needs? What brand do you prefer, and how much use do your headsets get on a daily basis? Do the headsets...
The secret to attracting more customers to your drive-thru brand is simple – give them a great drive-thru experience. This can be accomplished by regularly asking, “What have we always done that is still working?” and “What is no longer working that we should do differently?”
From there, get rid of what isn’t working and introduce new strategies that:
Create an improvement plan for...
When you think it about, it’s amazing how many different accessories are needed to keep your drive-thru parts and equipment functioning as they should. From speaker and microphone cables to external vehicle detectors, ear foam holder rings, battery chargers and much more.
At CE Repairs, we stock and sell 95 different drive-thru accessories from leading brands. These include HME, Panasonic,...