Loyal customer programs are a great way to increase revenues in the drive-thru as long as you make it quick and easy for program members to use your app. These four tips will help loyalty members enjoy a good ordering and loyalty program experience.
Allow guests to order their favorite foods with a single click or tap of your app.
Display your menu front and center as soon as...
The base station is an essential drive-thru part, playing a vital role in managing and controlling all the communications that go through your headset system. So what do you do if yours suddenly goes kaput?
CE Repairs, a leader in drive-thru part repairs and equipment for 50 years, has several options. The quickest is to use our Advance Exchange Program, whereby we send you a temporary...
Do you own a medium to large drive-thru enterprise with multiple restaurants? Does it seem like you’re always sending in broken or damaged drive-thru parts and equipment for repairs? CE can help you avoid the hassles of drive-thru part maintenance with our Equipment Maintenance Agreements.
Our Protection Plan offers monthly plans that help you minimize downtime for your HME, Panasonic and...
Looking for quick, simple ways to reduce customer wait times in the queue? These four tips are easy to implement and effective:
Equip line busters with mobile devices that can instantly relay orders to the kitchen and process payment.
Offer curbside pickup for customers who don’t want to wait in the queue.
Use order confirmation boards to reduce mistakes.
Encourage remote payment by...
Got a drive-thru part that needs repairing right away? Send it to the experts at CE Repairs in three easy steps:
Place your equipment in a box. Be sure to provide ample packaging for protection during shipment.
Fill out the form, print the FREE UPS return service label, and attach it to the box. Keep a copy of the UPS tracking number.
Drop the box off at any authorized UPS...
With QSRs and drive-thrus continuing to operate with understaffed crews, it’s more important than ever to build a culture of teamwork in your restaurant(s). Otherwise it can result in higher employee turnover and dissatisfied customers. These tips can help:
Cross train all crewmembers. This makes it easier to fill positions when other employees are sick or unavailable.
Use...
When it comes to customer satisfaction, guess who’s top of the heap in fast food restaurants for the 9th year in a row. According to the American Customer Satisfaction Index (ACSI), it’s Chick-fil-A, with a ranking of 85 percent. Not surprising considering the brand sold 527 million chicken sandwiches to 2.1 billion guests, raking in a total of 18.8 billion in U.S. sales in 2022. Clearly,...
Everyone knows that speed – i.e. fast service – is essential for a good drive-thru experience. At CE Repairs, we consider fast service to be a rule of thumb as well. We stock 100% of our products and accessories so that when you purchase a new drive-thru part or need overnight advance shipment on a repair, we can get them to you fast.
Orders received by 1:00 pm (CST) will ship on the same...
If you think fast service and order accuracy are the top priorities of drive-thru customers, think again. These days more and more drive-thru fans are ranking convenience as their #1 priority. Of course that includes fast service and accurate orders, but there is more to it than just those two elements. It also includes:
Seamless remote ordering and pickup
Easy navigation when ordering...
Change is running rampant in the drive-thru industry - new technologies, new restaurant designs, improved drive-thru parts and equipment, and more. When change leads to a better experience for drive-thru customers it’s a good thing. At CE Repairs we’ve learned that not all change is good.
For over 50 years, we’ve been providing high-quality professional drive-thru part repairs to QSR...