Change is running rampant in the drive-thru industry - new technologies, new restaurant designs, improved drive-thru parts and equipment, and more. When change leads to a better experience for drive-thru customers it’s a good thing. At CE Repairs we’ve learned that not all change is good.
For over 50 years, we’ve been providing high-quality professional drive-thru part repairs to QSR...
Although the drive-thru industry is gradually moving to AI (artificial intelligence) and kiosk ordering, headsets remain a necessary piece of drive-thru equipment for the majority of QSRs.
Whether you need repairs or replacement, CE Repairs is the place to go for fast service and a great selection of leading headset brands. The brands we stock include HME, Panasonic, 3M/Par and CE. We...
With many drive-thrus still struggling to hire enough employees to maintain a full staff, minimizing turnover is more important than ever. Employees leave jobs for many different reasons. A common one is they don’t feel they have the information or training to do the job.
To keep good employees on your team, make sure you provide the following:
Clear job expectations. Be specific...
Drive-thru loyalty program members visit your restaurant more often and spend more per visit than the average customer. To attract these profitable customers to your restaurant, deliver:
A fast, convenient drive-thru experience
Seamless mobile ordering and payment options
Order accuracy
A flexible loyalty program that offers a variety of rewards to choose from
At CE our...
The impact of the COVID virus on fast food restaurants has significantly declined. But that doesn’t mean it’s okay to slack off on food safety. To prevent the transmission of food-borne diseases to customers, QSRs should practice these food safety rules on a daily basis:
Closely monitor easily spoiled food. Check expiration dates on all delivered food. Store fresh and frozen foods at...
Vehicle detectors are an essential drive-thru part for keeping cars moving through the lane swiftly and efficiently. When a problem occurs, it needs to be taken care of right away. Fortunately, problems are often small enough to troubleshoot on your own.
Start by resetting your drive-thru system base station. If that doesn’t clear up the problem, unplug the whole system and reboot it. If...
At CE, we take pride in offering same-day service on most drive-thru part repairs. That means we repair your broken part within 24 hours of receiving it or the repair is free.
We also know that sometimes same-day service isn’t fast enough. That’s why we offer an Advance Exchange Program to get you up and running as soon as possible.
If you have a broken drive-thru part but no backup,...
Have you ever had a drive-thru part repair vendor do a lousy job on a headset repair and refuse to accept responsibility for it? That’s one thing you won’t have to worry about at CE Repairs.
We believe in treating our customers fairly, which is one reason we back all our drive-thru part repairs with a limited 4-month warranty. If the part we fix doesn’t work as expected during the 4-month...
Sound quality is one of the most important elements in the drive-thru ordering process. When customers and order takers can’t clearly understand what the other person is saying, service times are long and order mistakes increase. To keep the sound quality where it needs to be:
Reduce extraneous noise with specially designed circuits that separate speech from unwanted sound.
Use echo...
Drive-thru brands aren’t finding it as hard to hire new employees as it was over the past few years. Now the problem is keeping them. High turnover means added time, effort and money to recruit and train new crewmembers. It can also cause staffing problems and reduce efficiency.
To keep from losing employees at an unacceptable rate:
Provide flexible scheduling
Use gamification to...