Looking for a way to serve more cars in your drive-thru lane? Try using the ZOOM Nitro® timer system from HME to measure your drive-thru capacity in real time. This advanced timer system:
Measures capacity by calculating your speed, past performance, and current bottlenecks
Resets and reacts to any present bottlenecks on an hourly basis
Provides the most up-to-date estimates at all times...
Drive-thrus are always looking for ways to provide faster service. One often overlooked way to speed up service (and make the food taste even better!) is to upgrade your kitchen equipment. For example:
Replace flattop grills with clamshell grills for increased quality and consistency.
Install new holding equipment to keeps products hotter longer.
Acquire double-sided grills for...
Are you a do-it-yourself (DIY) kind of person when it comes to small, manageable repairs? If you’ve got a minor problem with a beltpac, base station or other drive-thru part, CE Repairs can help.
As part of our customer service, we offer free Drive-Thru Repair Technical Support over the phone that can save you time and money on the repair. Simply give us a call at 877-731-0334 and our...
Loyal customer programs are a great way to increase revenues in the drive-thru as long as you make it quick and easy for program members to use your app. These four tips will help loyalty members enjoy a good ordering and loyalty program experience.
Allow guests to order their favorite foods with a single click or tap of your app.
Display your menu front and center as soon as...
The base station is an essential drive-thru part, playing a vital role in managing and controlling all the communications that go through your headset system. So what do you do if yours suddenly goes kaput?
CE Repairs, a leader in drive-thru part repairs and equipment for 50 years, has several options. The quickest is to use our Advance Exchange Program, whereby we send you a temporary...
Do you own a medium to large drive-thru enterprise with multiple restaurants? Does it seem like you’re always sending in broken or damaged drive-thru parts and equipment for repairs? CE can help you avoid the hassles of drive-thru part maintenance with our Equipment Maintenance Agreements.
Our Protection Plan offers monthly plans that help you minimize downtime for your HME, Panasonic and...
Looking for quick, simple ways to reduce customer wait times in the queue? These four tips are easy to implement and effective:
Equip line busters with mobile devices that can instantly relay orders to the kitchen and process payment.
Offer curbside pickup for customers who don’t want to wait in the queue.
Use order confirmation boards to reduce mistakes.
Encourage remote payment by...
Got a drive-thru part that needs repairing right away? Send it to the experts at CE Repairs in three easy steps:
Place your equipment in a box. Be sure to provide ample packaging for protection during shipment.
Fill out the form, print the FREE UPS return service label, and attach it to the box. Keep a copy of the UPS tracking number.
Drop the box off at any authorized UPS...
With QSRs and drive-thrus continuing to operate with understaffed crews, it’s more important than ever to build a culture of teamwork in your restaurant(s). Otherwise it can result in higher employee turnover and dissatisfied customers. These tips can help:
Cross train all crewmembers. This makes it easier to fill positions when other employees are sick or unavailable.
Use...
When it comes to customer satisfaction, guess who’s top of the heap in fast food restaurants for the 9th year in a row. According to the American Customer Satisfaction Index (ACSI), it’s Chick-fil-A, with a ranking of 85 percent. Not surprising considering the brand sold 527 million chicken sandwiches to 2.1 billion guests, raking in a total of 18.8 billion in U.S. sales in 2022. Clearly,...