Drive-thru operators know what their customers want, and they focus on them to provide a good experience. Fast service times in the lane. Food that comes out hot, fresh and accurate. Easy to read menuboards, and a lot more. But sometimes they forget their guests also care about the people part of the business. Here are some tips to get customers feeling like you care and appreciate...
Have you heard about the NEXEO | HDX™ drive-thru platform from HME? It’s a world-class drive-thru audio solution designed to help drive-thru and restaurant operators achieve greater efficiency at every customer touchpoint. CE Repairs is proud to say that we now stock, sell and repair this ground-breaking headset.
Of course, CE Repairs is known primarily for its fast, professional...
Drive-thru restaurants aren’t perfect, and from time to time you might be faced with an irate customer complaining about something that annoyed them. The best outcome is likely to occur when using these steps:
Listen attentively to the customer.
Ask questions to understand the situation.
Show empathy for the customer’s problem.
Apologize for making the...
When a timer, headset or other drive-thru part breaks down and needs repairs, the go-to option for most managers is to put it in a box and send it to a reliable repair shop. Of course it costs time and money, but it’s better to get the repairs done right by the experts.
But not all non-functioning parts need professional repairs. You could save the time and money by fixing the part...
For a long time drive-thru guests thought that good tasting food, fast service, and no order mistakes were enough to consider it a great drive-thru experience. These days, when convenience counts, drive-thru patrons expect more, including:
Clearly mark all entrances and exits so customers can easily find where they want to go.
Speed up the ordering process by providing multiple...
CE Repairs, a leading provider of quality drive-thru part repairs for more than 50 years, is known for providing installation and field services in the greater St. Louis, Missouri area. What you may not know is that we provide installation services for system sales nationwide.
If you need on-site service outside of St. Louis, you can count on CE’s large network of drive-thru repair service...
With the drive-thru industry continue to experience labor shortages, it’s just as important to retain experienced employees as it is to hire new ones. The key is to let employees know you want them to stay with your team.
Set clear job expectations
Reward employees for achieving performance goals
Provide flexible scheduling
Offer pay on demand
Treat employees with respect
Use...
Artificial intelligence (AI) is rapidly catching on in the drive-thru industry, primarily for streamlining the customer order process and gathering customer data to create a more personalized drive-thru experience. However, there’s more to it than that.
Artificial intelligence (AI) can help improve labor efficiency in the kitchen by:
Performing much of the monotonous work of tracking...
Having a strong, well-respected brand is a key factor in attracting repeat customers for any business. In the drive-thru industry, reducing your restaurant’s carbon footprint and using sustainable practices will enhance your brand’s reputation with a large segment of drive-thru customers. The following practices will catch the attention of people who care about the environment:
Reduce...
Is the frequent need for drive-thru part repairs a downer for your drive-thru operations? If so, consider signing up for a CE Repairs’ Drive-Thru Protection Plan. The plan offers essentially unlimited repairs for one low monthly payment. And if you sign up now your first month is free!
We use quality parts and services. Our plan covers all models and brands of drive-thru parts. We provide...