Most drive-thru operators will agree
that the headset system is the most important drive-thru part. So it’s critical
to get a quality system that offers reliability and premier sound quality. The
best designed and best built headsets come with the following features:
Wire-free headband
No moving buttons
Steel boom and die-cast, metal
pivot
Reinforced Xylex casting
Built-in battery...
Drive-thru parts and equipment are a
major expense for QSRs. You can get longer life out of your headset system and
other equipment with a few basic maintenance habits:
When adjusting the headset microphone
position, hold the boom at the base rather than the microphone.
Don’t disconnect the cables and
connectors except when troubleshooting. This will prevent unnecessary wear...
Operating
an efficient drive-thru crew is a lot like coaching a sports team – the more
you can get individuals to work as a team, the better the results. To build a
high-performing team:
Hire team-oriented crew members.
Select people who like working with and helping others. Avoid those with a
“that’s not my job” mindset.
Document all procedures. When
crewmembers know...