To do a good job day in and day out, drive-thru employees need to know three types of information:
Job expectations. Employees want to know what their job entails and how it should be performed to achieve the desired results.
Performance goals. These are the operational and customer service goals for your drive-thru. Let crewmembers know any time these change.
Multiple...
The most important factor in a successful drive-thru is not speed or accuracy, it’s the overall customer experience. Here are four ways to ensure your drive-thru delivers one that keeps customers coming back.
Get the order right the first time. Using a confirmation board, encouraging digital ordering, and conducting a final accuracy check will ensure customers drive away with smiles on...
CE Repairs is known throughout the QSR industry for our quick, professional drive-thru part repairs. But that’s not all we do. To help keep your drive-thru running at full speed we also offer the following:
Headset and timer system sales. When you need to replace or upgrade these vital drive-thru parts, we’ve got you covered with new and refurbished units from the leading brands....