How To Deliver A Great Drive-Thru Customer Experience

The most important factor in a successful drive-thru is not speed or accuracy, it’s the overall customer experience. Here are four ways to ensure your drive-thru delivers one that keeps customers coming back.

• Get the order right the first time. Using a confirmation board, encouraging digital ordering, and conducting a final accuracy check will ensure customers drive away with smiles on their faces.

• Track curbside pickup metrics. Use geolocation and curbside guest location technology to provide fast service times to your remote order customers.

• Personalize the customer experience. Use technology to identify individual customers and personalize marketing messages and menu suggestions.

• Build a strong customer loyalty program. Provide different levels of rewards and let customers redeem their points when they want.

At CE Repairs, we go out of our way to ensure you receive a great customer experience. It starts with factory authorized drive-thru part repairs performed by highly skilled technicians. Then we reduce your costs with free inbound shipping on all repairs.

Most of our drive-thru part repairs receive same-day service. And when you can’t wait for repairs, our Advance Exchange Program can ship you a temporary replacement part overnight.

We’ve been helping QSRs keep their drive-thrus running smoothly for more than 50 years. For drive-thru part repairs done right the first time, call us at  877-731-0334.