Drive-thru
customers understand that the COVID-19 pandemic has led to more cars in
drive-thru lane, which means orders can take longer than usual to be prepared.
But customers still expect their orders to be correct when they drive away from
the lot.
Using
one or more of the following techniques will help keep your order mistakes to a
minimum:
Use a high-definition
audio headset...
Have
you ever pulled into a drive-thru on a bright sunny and found it almost
impossible to read the menuboard due to glare from the sun?
Fortunately,
there’s a simple solution to ensure this doesn’t happen with your customers:
coating your display windows with an anti-glare or anti-reflective technology.
Anti-glare offers an effective low-cost option. Anti-reflective costs more, but
it can...
Due
to COVID, today’s drive-thru customers are more concerned about safety than
ever. To avoid direct contact when transferring food from the kitchen to the
customer:
Have someone other than the cashier
hand the packaged food to the customer.
Have the cashier wear gloves during
the payment process, receiving and dispensing cash and cards on a
sanitized tray.
Encourage...
Your
drive-thru customers expect fast service in the lane. When it comes to fixing
your broken drive-thru parts, you expect the same from us. We work hard to
provide fast, reliable service so you can deliver it to your customers in
return.
We
stock a wide variety of drive-thru
parts and accessories. If you’re purchasing a new product from CE, whether
it’s an HME, Panasonic or CE-branded...
Another summer has come and
gone, but drive-thru lanes remain full due to restricted in-store dining in
many areas. These tips can help keep service times as short as possible.
Keep your drive-thru parts and
equipment in good repair at all times
Remove items with long cook times from
the menu during busy dayparts
Simplify your menuboard to support
quick decisions by...
Imagine
if your car suffered damage in a collision and the auto body repair shop sent a
temporary replacement car to your home before
you even took your car into the shop. It’s not likely to happen, but that’s
the kind of service you get with CE Repairs’ Advance Exchange Program.
As
a leader in drive-thru parts and equipment repairs throughout the U.S., we’ve
been helping drive-thru...
Most of us thought the
COVID-19 pandemic would have abated by now, but that hasn’t happened yet.
Fortunately, it’s still business as usual at CE Repairs, although with one
important difference – we’re taking all the steps we can to ensure we don’t
compromise your health and wellbeing.
In our repair facility,
we’re following CDC recommendations to keep our team healthy and safe. We’re
also...
Looking
for a fun way to improve service times while also increasing car counts? Try
the latest innovation sweeping the drive-thru industry – gamification.
In
companies that use gamification, research shows that 90% of employees are more
productive, and 48% are more engaged with their jobs. Furthermore, 70% of Global 2000 companies use
gamification to increase employee retention,...
Keeping
headsets and other drive-thru parts in good working order requires regular
cleaning and maintenance. Crewmembers know this, but in the rush to get other
jobs done maintenance can sometimes be overlooked. That’s one reason CE Repairs
posts headset
maintenance reminder blogs from time to time.
There’s
another way we help maintain these vital drive-thru parts, and that’s with our...
In
the early days of drive-thrus, there were no headsets. Instead, crewmembers
used cabled intercoms to communicate with customers in their cars. As the
number of drive-thrus in America skyrocketed, sound quality became increasingly
important.
Eventually,
headset systems replaced the clunky handling and low sound quality of intercoms.
But guess what – intercoms are still around, and CE...