7 Ways to Provide A Better Drive-Thru Customer Experience

Friendly crew members, fast service and great tasting food are the cornerstones of a drive-thru experience your customers will appreciate. However, there are many things you can do to make your operations more efficient and improve the quality of your customers’ experience. If you haven’t made these part of your operations, now is the time to add them:

1. Provide multiple options for viewing your menu to speed up the ordering process.
2. Make sure your drive-thru lanes can serve 9 to 12 cars.
3. Use line busting teams to speed order taking and payment.
4. Maintain good sound quality between customers and order takers.
5. Use a digital order confirmation screen to avoid order mistakes.
6. Provide designated parking spots away for remote order customers.
7. Mark all entrances and exits so customers can easily find where they want to go.

At CE Repairs we learned many techniques over the years to provide the best experience for our customers.  These include:

• Same day service on most repairs
• Factory trained technicians who do the job right the first time
• Free inbound shipping on non-functioning drive-thru parts you send to us
• 4-month warranty on all our repairs
• Free technical support over the phone when you need help

When you need fast service on drive-thru part repairs you can trust, call CE at 877-731-0334. We’ve been providing great customer experiences for almost 50 years.