How To Make Drive-Thru Customers Feel Satisfied and Appreciated
Chick-fil-A is not the most popular fast-food restaurant in terms of overall revenue or number of locations. It often has the slowest service times among leading brands, yet customers don’t see it that way due to the brand’s friendly hospitality and service. They rank high in loyal customers, customer satisfaction, and average revenue per restaurant.
Experienced drive-thru operators know what their customers want – easy to read menuboards, fast service times in the lane, hot, fresh and accurate meals, and a good experience. Yet, they often forget their guests care about the people part of the business. And that’s where Chick-Fil-A succeeds. Implementing these tips into your strategy will get customers feeling like you care and appreciate them.
- Never make customers wait at the order point.
- Send out team busters as soon as lanes get too congested.
- Have order takers recognize and welcome repeat customers.
- Let guests know when your drive-thru has new loyalty rewards they might not have heard of.
- Provide a small treat for the kids or the dog.
- Keep the drive-thru lane clean.
- Always say thank you, and mean it!
CE doesn’t operate drive-thru lanes for our repair services. But we understand how to make our customers feel wanted and appreciated. Our number one priority is to fix their drive-thru equipment quickly and correctly with our same day service for most repairs, minimize their downtime, and protect their repaired parts with our 4-month warranty.
We also strive to help our customers minimize their cost of repairs with:
There’s a reason CE Repairs are popular within the drive-thru industry. Call us at 877-731-0334 and you will find out why.
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