With long lines becoming a daily event in the drive-thru lane, sending out line busting teams rather than one crew member has become the norm. It’s more efficient to have multiple crew members, but there are other ways to serve your customers faster.

When it comes to taking customer orders and filling them quickly and accurately, drive thru headsets are an essential piece of equipment. Base stations play an equally important role as they are the central communication hubs that facilitate clear and efficient communication between order takers and customers in their cars. 

Tandem drive-thru lanes, the single lane that enables two cars to get through the same amount of space independent of each other, are growing in popularity. A tandem lane starts with two separate order points, each with their own order taker. It has two pickup windows so both cars can follow the same path when ordering and receiving their meals, resulting in faster customer service and guests driving away with a positive drive-thru experience.

Are you using artificial intelligence (AI) to handle customer orders in your drive thru? AI can process customer orders when the regular order taker is called away to another task. But that’s not all AI can do, especially when it comes to marketing your business. AI technology can:

Looking for a way to serve more cars in your drive-thru lane? Try using the ZOOM Nitro Timer system from HME to measure your drive-thru capacity in real time. This advanced timer system: