Providing your customers with an exceptional drive-thru experience is a powerful way to encourage them to return to your restaurant again and again. From the moment customers enter your lot until they drive away, your zones should all work together to create the drive-thru experience customers expect and appreciate. These techniques will make it happen:

Fast, accurate service are the keystones of an excellent drive-thru customer experience. But there’s more to it than that. These techniques will improve the overall customer experience.

Long lines in drive-thru lanes don’t discourage customers from expecting fast service. These techniques are very effective for keeping service times at a low level:

Drive-thru parts and equipment that quit working create problems for restaurant operators, employees and customers. CE can turn a disaster into a minor problem with our Drive-Thru Help Center. These four tools are easily available online to help you resolve problems onsite.

Chick-fil-A is not the most popular fast-food restaurant in terms of overall revenue or number of locations. It often has the slowest service times among leading brands, yet customers don’t see it that way due to the brand’s friendly hospitality and service. They rank high in loyal customers, customer satisfaction, and average revenue per restaurant. 

Experienced drive-thru operators know what their customers want – easy to read menuboards, fast service times in the lane, hot, fresh and accurate meals, and a good experience. Yet, they often forget their guests care about the people part of the business. And that’s where Chick-Fil-A succeeds. Implementing these tips into your strategy will get customers feeling like you care and appreciate them.

Looking to save money on drive-thru part repairs and accessories? Now is a good time to take advantage of CE Repairs’ special offers for our first-time customers. Take a look at the following:

Drive-thru restaurants require two-way communication between customers in their cars and staff members inside the restaurant to provide fast, accurate service. But what happens when bad weather shuts down your headset system when you least expect it? CE Repairs offers four types of cabled intercoms for sale and repair to provide a backup source for your drive-thru.

With long lines becoming a daily event in the drive-thru lane, sending out line busting teams rather than one crew member has become the norm. It’s more efficient to have multiple crew members, but there are other ways to serve your customers faster.

When it comes to taking customer orders and filling them quickly and accurately, drive thru headsets are an essential piece of equipment. Base stations play an equally important role as they are the central communication hubs that facilitate clear and efficient communication between order takers and customers in their cars. 

Tandem drive-thru lanes, the single lane that enables two cars to get through the same amount of space independent of each other, are growing in popularity. A tandem lane starts with two separate order points, each with their own order taker. It has two pickup windows so both cars can follow the same path when ordering and receiving their meals, resulting in faster customer service and guests driving away with a positive drive-thru experience.