It may seem harder that new trends keep coming ever year. Granted, it often takes time to figure out how to make trends provide the most value for drive-thru restaurants and their customers. But every year some trends make big breakthroughs.

Most CE customers prefer to send in their drive-thru equipment to get it there as quickly as possible. However, they sometimes prefer to talk first with one of our Drive-Thru Technical Support members to explain the damage and what will be needed to repair it. 

At CE we stock and sell high quality drive-thru equipment and accessories at practical prices. These include our batteries, cabled intercom, and related components and accessories from HME, Panasonic, 3M/PAR, CE and Fast Track.

Providing your customers with an exceptional drive-thru experience is a powerful way to encourage them to return to your restaurant again and again. From the moment customers enter your lot until they drive away, your zones should all work together to create the drive-thru experience customers expect and appreciate. These techniques will make it happen:

Fast, accurate service are the keystones of an excellent drive-thru customer experience. But there’s more to it than that. These techniques will improve the overall customer experience.

Long lines in drive-thru lanes don’t discourage customers from expecting fast service. These techniques are very effective for keeping service times at a low level:

Drive-thru parts and equipment that quit working create problems for restaurant operators, employees and customers. CE can turn a disaster into a minor problem with our Drive-Thru Help Center. These four tools are easily available online to help you resolve problems onsite.

Chick-fil-A is not the most popular fast-food restaurant in terms of overall revenue or number of locations. It often has the slowest service times among leading brands, yet customers don’t see it that way due to the brand’s friendly hospitality and service. They rank high in loyal customers, customer satisfaction, and average revenue per restaurant. 

Experienced drive-thru operators know what their customers want – easy to read menuboards, fast service times in the lane, hot, fresh and accurate meals, and a good experience. Yet, they often forget their guests care about the people part of the business. And that’s where Chick-Fil-A succeeds. Implementing these tips into your strategy will get customers feeling like you care and appreciate them.

Looking to save money on drive-thru part repairs and accessories? Now is a good time to take advantage of CE Repairs’ special offers for our first-time customers. Take a look at the following:

Drive-thru restaurants require two-way communication between customers in their cars and staff members inside the restaurant to provide fast, accurate service. But what happens when bad weather shuts down your headset system when you least expect it? CE Repairs offers four types of cabled intercoms for sale and repair to provide a backup source for your drive-thru.