Fast, accurate service are the keystones of an excellent drive-thru customer experience. But there’s more to it than that. These techniques will improve the overall customer experience.

Chick-fil-A is not the most popular fast-food restaurant in terms of overall revenue or number of locations. It often has the slowest service times among leading brands, yet customers don’t see it that way due to the brand’s friendly hospitality and service. They rank high in loyal customers, customer satisfaction, and average revenue per restaurant. 

Experienced drive-thru operators know what their customers want – easy to read menuboards, fast service times in the lane, hot, fresh and accurate meals, and a good experience. Yet, they often forget their guests care about the people part of the business. And that’s where Chick-Fil-A succeeds. Implementing these tips into your strategy will get customers feeling like you care and appreciate them.

Drive-thru parts and equipment that quit working are a headache for employees, customers and revenues. CE can turn a disaster into a minor problem with our Advance Exchange Program.

Drive-thru operators don’t like sending non-functioning equipment for repairs. However, without backup equipment the best option is to get it fixed as quickly as possible. In other words, send your broken parts to CE Repairs, a leader in drive-thru part repairs with more than 50 years’ experience. It only takes three simple steps to send it in.

When it comes to taking customer orders and filling them quickly and accurately, drive thru headsets are an essential piece of equipment. Base stations play an equally important role as they are the central communication hubs that facilitate clear and efficient communication between order takers and customers in their cars. 

Cleaning drive-thru headsets is vital to keep them operating smoothly and to protect crew members from diseases. HME Hospotality & Specialty Communications, who makes the finest drive-thru headsets, recommends the following guildelines:

Most drive-thru restaurants used a varied menu to attract customers who have different tastes and/or like to sample a wide variety of foods, drinks and desserts. At CE we get the attention of customers with our Drive-Thru Protection Plan.

Deploying a line buster out in the lane during busy day parts has been around for a long time. However, with continually congested car counts one line buster is no longer sufficient. Try these approaches:

Is your drive-thru loyalty program falling short of the membership numbers you expect? Try these four techniques to help build strong connections with your customers:

If you’re new to CE Repairs, you should know that we do more than repair your non-functioning drive thru parts and send them back to you. We also provide a Drive-Thru Repair Help Center to assist you in fixing minor problems with online user manuals, free technical support over the phone, and a FAQ (frequently asked questions) page on our web site. Here’s how to access them: