Most drive-thru restaurants used a varied menu to attract customers who have different tastes and/or like to sample a wide variety of foods, drinks and desserts. At CE we get the attention of customers with our Drive-Thru Protection Plan.
Deploying a line buster out in the lane during busy day parts has been around for a long time. However, with continually congested car counts one line buster is no longer sufficient. Try these approaches:
Is your drive-thru loyalty program falling short of the membership numbers you expect? Try these four techniques to help build strong connections with your customers:
If you’re new to CE Repairs, you should know that we do more than repair your non-functioning drive thru parts and send them back to you. We also provide a Drive-Thru Repair Help Center to assist you in fixing minor problems with online user manuals, free technical support over the phone, and a FAQ (frequently asked questions) page on our web site. Here’s how to access them:
With long lines in the drive-thru not showing signs of abating you may want to consider (or reconsider) adding delivery to your drive-thru repertoire. Here are four ways to make it work.
1. Keep remote ordering simple. Make it easy to order via PCs, smart phone apps and social media with smart design and easy to read menus. Be sure to provide options for customizing orders.
2. Support...
Drive-thru equipment repairs can cost a lot of money, especially if you don’t maintain your equipment properly. These tips will help you save money while still getting top quality repairs.
Teach employees how to handle headsets and other equipment with care.
Clean your equipment on a regular basis.
Don’t store headsets near water; always put them in a dry place.
Remember...
Few things are more upsetting than having downtime of a vital drive-thru part, such as a headset or timer system, because it stops working. The time it takes to ship it, have it repaired and returned to your drive-thru can reduce operational efficiency and drive up service times.
CE knows how important it is to minimize drive-thru part downtime, so we offer an Advance Exchange Program that...
Have you thought about getting a dependable but low-cost way to communicate with customers in your drive-thru? What about a reliable backup for your wireless headset system? A cabled intercom provides a cost-effective solution for both.
Granted, a cabled intercom can’t compare with the latest drive-thru technologies, but they are better than they used to be. The newer ones include noise...
Lines keep getting longer in drive-thru lanes, yet customers still want fast service. Here are some simple but effective ways for lowering your service times.
Install menuboards before customers get to the order point. Giving them more time to browse the menu will lead to quicker orders.
Encourage remote ordering and provide a dedicated lane for those customers.
Equip line busters with...
The big trend in the drive-thru seems to be auto voice ordering with artificial intelligence (AI), but it’s not the only way to simplify drive-thru ordering. Using hand-held devices can also reduce service times and lower order mistakes. These devices:
Are fast, portable, and flexible. Handheld POS devices, such as mobile tablets, get orders to the kitchen faster and can accept payment...