Broken equipment downtime is a problem for drive-thru restaurants and their customers. The longer it takes for repair shops to fix nonfunctioning equipment the faster you need it and the longer it takes for guests to receive their orders. That’s why in most cases CE Repairs will repair your product within 24 hours of receiving it or the repair is FREE!

Winter is still here, and it can cause a lot of outside problems in drive-thru lanes that disrupt a good customer experience. One of the problems is the difficulty in making outside repairs to improve service times. However, now is a good time to start planning for when the weather becomes easier to work in.

CE Repairs has been helping drive-thru operators repair and maintain their essential drive-thru parts and equipment for more than 50 years. There are many reasons why our customers trust the quality of our repairs and stick with us over the long term. Here are the top four:

Drive-thru headsets fill a vital role in filling drive-thru customer orders quickly and accurately. However, they’re not the only one. Base stations play an equally important role as they are the central communication hubs that facilitate clear and efficient communication between order takers and customers.  

Are you looking for quick, reliable repairs for your drive-thru equipment but are new to CE Repairs? Here are five frequently asked questions from our drive-thru repair FAQs page that explain why so many of our loyal customers stay with us.

At CE we stock and sell high quality drive-thru equipment and accessories at practical prices. These include our batteries, cabled intercom, and related components and accessories from HME, Panasonic, 3M/PAR, CE and Fast Track.

Winter is approaching, and even on cold days customers expect fast service. These techniques can reduce service times at any time of the year.

It’s frustrating when an important drive-thru equipment requires lengthy down time due to extensive repair. Fortunately there are many times when broken equipment might not need a full drive-thru repair at our shop. In fact, our Drive-Thru Repair Technical Support can guide you in fixing it yourself.

CE is widely known for more than fixing non-functioning drive-thru parts and equipment to keep them operating efficiently. We also stock and sell 27 drive-thru headset products to make it easy to find the right tools for your business. The details of these headsets are easy to review and evaluate on our website, and consist of:

Fast, accurate service are the keystones of an excellent drive-thru customer experience. But there’s more to it than that. These techniques will improve the overall customer experience.