Providing your customers with an exceptional drive-thru experience is a powerful way to encourage them to return to your restaurant again and again. From the moment customers enter your lot until they drive away, your zones should all work together to create the drive-thru experience customers expect and appreciate. These techniques will make it happen:

Drive-thru restaurants depend on well-maintained drive-thru parts and equipment to deliver fast, accurate service to their guests. Depending on how many restaurants you operate, failing to repair and maintain your critical parts can put a dent in your profitability

CE Repairs gets a lot of questions from drive-thru operators. Here are four questions you should know the answer to.

With long lines becoming a daily event in the drive-thru lane, sending out line busting teams rather than one crew member has become the norm. It’s more efficient to have multiple crew members, but there are other ways to serve your customers faster.

Tandem drive-thru lanes, the single lane that enables two cars to get through the same amount of space independent of each other, are growing in popularity. A tandem lane starts with two separate order points, each with their own order taker. It has two pickup windows so both cars can follow the same path when ordering and receiving their meals, resulting in faster customer service and guests driving away with a positive drive-thru experience.

Automation is increasing throughout drive-thru kitchens, and not just in innovative grills and fryers but also in providing faster food preparation. One new technology is testing the ability to cut, core, and peel avocados faster than human hands before mashing them by hand to make guacamole.

CE Repairs is a highly respected provider of drive-thru part and equipment repairs throughout the U.S. We only have one location in Earth City, Missouri, yet our same-day shipping service enables us to provide fast drive-thru part repairs to drive-thru restaurants throughout the U.S.

If you haven’t tried CE Repairs we’re confident you will like the quality and speed of our drive-thru repair service. In fact, we’re so confident that we’re taking $75 off your first repair with us.

Deploying a line buster out in the lane during busy day parts has been around for a long time. However, with continually congested car counts one line buster is no longer sufficient. Try these approaches:

Is your drive-thru loyalty program falling short of the membership numbers you expect? Try these four techniques to help build strong connections with your customers: