Looking for a way to serve more cars in your drive-thru lane? Try using the ZOOM Nitro® timer system from HME to measure your drive-thru capacity in real time. This advanced timer system:
Measures capacity by calculating your speed, past performance, and current bottlenecks
Resets and reacts to any present bottlenecks on an hourly basis
Provides the most up-to-date estimates at all times...
“Free”
isn’t a word you hear very often in the drive-thru industry – unless you’re
familiar with CE Repairs. We believe in taking good care of our customers, so
we offer a variety of special offers as a way of saying “thank you” for doing
business with us.
If
you haven’t used CE for your drive-thru part repairs, you’re entitled to
receive the following special offers as a first-time...
Fast
food customers generally look for five key elements when patronizing a
drive-thru restaurant. These include:
Freshly cooked food
Menu variety
Remote ordering and pickup options
Value for their money
A great drive-thru experience
When
QSR operators need repairs for their drive-thru parts and equipment they expect
to receive these five elements:
Fast response
Repairs done right the...
With
the advent of remote ordering, curbside pickup and order delivery, drive-thrus
are tracking more performance data than ever. Unless your most important
drive-thru part – your timer
system – offers the following capabilities, you won’t be able to keep up with new trends that are
transforming the drive-thru industry.
1. Real-Time Metrics
2. Configurable dashborads
3. POS Integration
4....
Most
drive-thru’s consist of six different zones – approach, entry, pre-order,
order, pay and pickup, and exit. Creating a great customer experience requires
developing a unique strategy to address the specific outcomes of each zone. To
achieve this goal:
·
Analyze. Get
very clear on what customers want to do in each zone.
·
Improve. Create
an improvement plan for each...
Today’s rechargeable
headset batteries are designed for long life and reliable performance. But
these vital drive-thru parts can only handle so many recharges before they wear
out. How do you know when to replace them with new ones?
A
common sign is frequent audio static and/or “cut-outs,” – the sound suddenly
stops when taking an order. When this happens, replace the headset batteries
with...
In
case you haven’t heard, there are about 74 million Generation Z youngsters (age
5 to 25) in America. Many are already old enough to patronize drive-thru
restaurants. The rest of them will be coming up soon. Here’s how to turn this
them into loyal customers:
Expand your menu options to include
natural, organic and sustainable foods and healthy snack options. Gen Zs
often prefer...
Drive-thru
customers want fast service, and so do our customers at CE Repairs. That’s why
we offer same day service
for most of our drive-thru parts and equipment repairs.
We
know you don’t have time for broken equipment, so we repair your product within
24 hours of receiving it (some limitations and exclusions apply). But that’s
not the only way we keep your drive-thru parts up and...
These
days, all drive-thrus are focused on COVID-19 safety, and rightfully so.
However, food safety should remain an area of attention as well. Keeping
crewmembers focused on these areas will help protect against food-borne
illness.
·
Employee hygiene. Make sure crewmembers wash and sanitize
hands before each shift and frequently throughout the day. Don’t let sick
employees come to...
Due
to COVID, today’s drive-thru customers are more concerned about safety than
ever. To avoid direct contact when transferring food from the kitchen to the
customer:
Have someone other than the cashier
hand the packaged food to the customer.
Have the cashier wear gloves during
the payment process, receiving and dispensing cash and cards on a
sanitized tray.
Encourage...