Drive-thru loyalty program customers visit your restaurant more frequently than occasional customers, and on average they spend more per visit. Having a seamless, easy-to-use loyalty program helps attract these profitable guests. These five tips can help grow your loyalty program and your profitability:
Deliver a fast, convenient drive-thru experience
Personalize the experience to make...
If your drive-thru loyalty program isn’t delivering the results you want, make sure these “do’s” are part of your approach and the “don’ts” are not.
Do:
Make your app simple and seamless to use
Conduct A/B testing to see which strategy works best
Personalize your messaging to loyalty members
Don’t:
Ask for too much data from loyalty customers
Overuse discounts
Put...
The base station is an essential drive-thru part, playing a vital role in managing and controlling all the communications that go through your headset system. So what do you do if yours suddenly goes kaput?
CE Repairs, a leader in drive-thru part repairs and equipment for 50 years, has several options. The quickest is to use our Advance Exchange Program, whereby we send you a temporary...
Do you own a medium to large drive-thru enterprise with multiple restaurants? Does it seem like you’re always sending in broken or damaged drive-thru parts and equipment for repairs? CE can help you avoid the hassles of drive-thru part maintenance with our Equipment Maintenance Agreements.
Our Protection Plan offers monthly plans that help you minimize downtime for your HME, Panasonic and...
Looking for quick, simple ways to reduce customer wait times in the queue? These four tips are easy to implement and effective:
Equip line busters with mobile devices that can instantly relay orders to the kitchen and process payment.
Offer curbside pickup for customers who don’t want to wait in the queue.
Use order confirmation boards to reduce mistakes.
Encourage remote payment by...
Everyone knows that speed – i.e. fast service – is essential for a good drive-thru experience. At CE Repairs, we consider fast service to be a rule of thumb as well. We stock 100% of our products and accessories so that when you purchase a new drive-thru part or need overnight advance shipment on a repair, we can get them to you fast.
Orders received by 1:00 pm (CST) will ship on the same...
Are you getting your share of the 74 million Generation-Z Americans born between the mid-1990s and early 2010s? If you’re treating them like older customers, probably not. GenZs have different expectations for drive-thru restaurants. If you want them to become your loyal customers, do the following:
Offer remote ordering and mobile payment
Provide a seamless curbside pickup...
Have you heard about the latest drive-thru technology that lets you see what’s going on everywhere on your lot? It’s call video detection, and it allows you to track service times at every step of your drive-thru process. This, in turn, allows you to deliver a better customer experience, which is what every drive-thru customer wants.
When you think about it, providing a great customer...