Win Loyal Customers By Optimizing Customer Convenience

Providing your customers with an exceptional drive-thru experience is a powerful way to encourage them to return to your restaurant again and again. From the moment customers enter your lot until they drive away, your zones should all work together to create the drive-thru experience customers expect and appreciate. These techniques will make it happen:

1. Devise a targeted strategy for every zone to meet customer needs. Make it easy for them to accomplish what they want in each zone.

2. Make sure your messaging addresses customer expectations and aligns with your business objectives for that zone.

3. Don’t clutter your menuboard with too much information. Instead, redesign it so customers don’t have to hunt to find what they’re looking for.

4. Follow emerging drive-thru technologies to determine if they have the potential to enhance convenience in your drive-thrus.

5. Test and validate your new zone strategies on a limited basis before implementing them throughout your enterprise. Seek feedback from customers and employees.

At CE we don’t have drive-thru zones. However, we have many ways to develop loyal customers through delivering high-quality repairs. In most cases, we provide same-day service to minimize downtime on important drive-thru equipment. We also minimize costs for our customers with no charge for inbound shipping for repairs. We provide a CE Protection Plan to keep your drive-thru equipment in good shape. Furthermore, we provide a 4-month warranty on all repairs (some restrictions and conditions apply).

When you need to talk to us at CE Repairs, call us at 877-731-0334. We’ll be glad to help you answer questions, resolve problems, and decide which CE products are the best fit for your drive-thru.