When
you manage multiple drive-thru restaurants, good time management is your most
important asset. Work smarter and more efficiently with these four techniques:
1. Standardize your
equipment. This
eliminates the need to train employees on different types of equipment and
makes it easier to compare drive-thru part performance between stores.
2. Cross-train staff. Crewmembers who can...
In
the drive-thru, customers value speed of service and order accuracy above all
else. Not surprisingly, the same goes
for drive-thru part repairs. If your repair shop doesn’t offer the following,
it’s time to look for somewhere else.
1. Quick
turnaround. Same-day service on most
repairs is essential for minimizing part downtime.
2. Free inbound
shipping. Pack the broken part...
Getting
orders right the first time supports two important drive-thru goals – avoiding
irritated customers and developing loyal ones. Four common methods for getting
the order right include:
Reading the order back
Using a confirmation board
Encouraging remote ordering
Conducting a final double-check at
the pickup point
At
CE, we always double check our drive-thru part repairs...
Today’s
state-of-the-art digital menu boards can do things that were unheard of only a
few years ago. Three capabilities you may be surprised to learn about include:
Using predicative selling
technology to display customized menu options based on time of day, customer
order history, and other data.
Tracking a customer’s redemption
history to create a more personalized...
In
2021, QSR Magazine’s annual drive-thru survey named Chic-fil-A as the best
drive-thru based on customer rankings. The iconic chicken brand earned the top
ranking despite coming in 10th among the top 10 brands in service
times.
With
speed of service such a high priority for drive-thru customers, it might seem
illogical that Chic-fil-A could achieve the top overall ranking. It turns...
Compared
to today’s sophisticated headset and timer systems, cabled intercom systems
could be considered the “dinosaur” drive-thru part of the QSR industry. Although
far less sophisticated, they can still be a life saver in the event your
wireless communication system goes down.
Cabled
intercoms are low-cost and easy to use. They can communicate with drive-thru
and in-store communication...
If
you’re still struggling to hire enough employees to fully staff your QSR and
its drive-thru, these three techniques should help:
Provide
flexible scheduling. This
has become a top priority for today’s job seekers, especially students and
working parents.
Offer
pay on-demand. Pay
on-demand allows workers to access their income as they earn it rather than...
Did
you know that Generation Z, people born between the mid-1990s and early 2010s,
represent a market of 74 million potential drive-thru customers? That’s almost
one out of every 5 Americans! Here are three tips for attracting this lucrative
generation of fast food lovers to your drive-thru.
Gen-Zs don’t like to wait in the
lane. Make remote ordering, pickup and delivery simple and...
“Free”
isn’t a word you hear very often in the drive-thru industry – unless you’re
familiar with CE Repairs. We believe in taking good care of our customers, so
we offer a variety of special offers as a way of saying “thank you” for doing
business with us.
If
you haven’t used CE for your drive-thru part repairs, you’re entitled to
receive the following special offers as a first-time...
When
it comes to displaying your menu to drive-thru customers, today’s digital
menuboards are light years ahead of the old static ones – but only if they’re use
good marketing techniques. Turn your menuboard into a non-stop selling machine
with these four design essentials:
Keep
it simple. Don’t
overload the menuboard with too much information.
Make
it organized and easy...