The headset is the workhorse of the drive-thru lane. But grease, food particles, moisture, and hard use day in and day out can shorten its life span life and cause unwanted downtime. These tips can extend the lives of your headsets by keeping them in good condition.
Training. Teach crewmembers how to properly use the headsets to avoid damage. For example, hold the boom at the base when...
As the drive-thru industry grows increasingly complex, so does the need for state-of-the art timer systems. If your current time system doesn’t include these key features, you’re falling behind in the game.
Real-time metrics that provide real-time data on car counts, performance metrics and more.
2. Configurable dashboards that let you customize how the data is...
Everyone wants to be done with the COVID-19 pandemic. Unfortunately, new variants keep springing up and case numbers are rising again. Drive-thru patrons may not be as concerned about no contact ordering and pickup as they were a year or two ago. But it still makes sense to practice safety protocols to protect customers and crewmembers.
Wash hands frequently.
Require cashiers to wear...
When
you manage multiple drive-thru restaurants, good time management is your most
important asset. Work smarter and more efficiently with these four techniques:
1. Standardize your
equipment. This
eliminates the need to train employees on different types of equipment and
makes it easier to compare drive-thru part performance between stores.
2. Cross-train staff. Crewmembers who can...
In
the drive-thru, customers value speed of service and order accuracy above all
else. Not surprisingly, the same goes
for drive-thru part repairs. If your repair shop doesn’t offer the following,
it’s time to look for somewhere else.
1. Quick
turnaround. Same-day service on most
repairs is essential for minimizing part downtime.
2. Free inbound
shipping. Pack the broken part...
Getting
orders right the first time supports two important drive-thru goals – avoiding
irritated customers and developing loyal ones. Four common methods for getting
the order right include:
Reading the order back
Using a confirmation board
Encouraging remote ordering
Conducting a final double-check at
the pickup point
At
CE, we always double check our drive-thru part repairs...
Today’s
state-of-the-art digital menu boards can do things that were unheard of only a
few years ago. Three capabilities you may be surprised to learn about include:
Using predicative selling
technology to display customized menu options based on time of day, customer
order history, and other data.
Tracking a customer’s redemption
history to create a more personalized...
In
2021, QSR Magazine’s annual drive-thru survey named Chic-fil-A as the best
drive-thru based on customer rankings. The iconic chicken brand earned the top
ranking despite coming in 10th among the top 10 brands in service
times.
With
speed of service such a high priority for drive-thru customers, it might seem
illogical that Chic-fil-A could achieve the top overall ranking. It turns...
Compared
to today’s sophisticated headset and timer systems, cabled intercom systems
could be considered the “dinosaur” drive-thru part of the QSR industry. Although
far less sophisticated, they can still be a life saver in the event your
wireless communication system goes down.
Cabled
intercoms are low-cost and easy to use. They can communicate with drive-thru
and in-store communication...
If
you’re still struggling to hire enough employees to fully staff your QSR and
its drive-thru, these three techniques should help:
Provide
flexible scheduling. This
has become a top priority for today’s job seekers, especially students and
working parents.
Offer
pay on-demand. Pay
on-demand allows workers to access their income as they earn it rather than...