In
2021, QSR Magazine’s annual drive-thru survey named Chic-fil-A as the best
drive-thru based on customer rankings. The iconic chicken brand earned the top
ranking despite coming in 10th among the top 10 brands in service
times.
With
speed of service such a high priority for drive-thru customers, it might seem
illogical that Chic-fil-A could achieve the top overall ranking. It turns...
Compared
to today’s sophisticated headset and timer systems, cabled intercom systems
could be considered the “dinosaur” drive-thru part of the QSR industry. Although
far less sophisticated, they can still be a life saver in the event your
wireless communication system goes down.
Cabled
intercoms are low-cost and easy to use. They can communicate with drive-thru
and in-store communication...
If
you’re still struggling to hire enough employees to fully staff your QSR and
its drive-thru, these three techniques should help:
Provide
flexible scheduling. This
has become a top priority for today’s job seekers, especially students and
working parents.
Offer
pay on-demand. Pay
on-demand allows workers to access their income as they earn it rather than...
Did
you know that Generation Z, people born between the mid-1990s and early 2010s,
represent a market of 74 million potential drive-thru customers? That’s almost
one out of every 5 Americans! Here are three tips for attracting this lucrative
generation of fast food lovers to your drive-thru.
Gen-Zs don’t like to wait in the
lane. Make remote ordering, pickup and delivery simple and...
“Free”
isn’t a word you hear very often in the drive-thru industry – unless you’re
familiar with CE Repairs. We believe in taking good care of our customers, so
we offer a variety of special offers as a way of saying “thank you” for doing
business with us.
If
you haven’t used CE for your drive-thru part repairs, you’re entitled to
receive the following special offers as a first-time...
When
it comes to displaying your menu to drive-thru customers, today’s digital
menuboards are light years ahead of the old static ones – but only if they’re use
good marketing techniques. Turn your menuboard into a non-stop selling machine
with these four design essentials:
Keep
it simple. Don’t
overload the menuboard with too much information.
Make
it organized and easy...
Drive-thrus
are always looking for ways to provide quicker service. One proven method is
getting orders to the kitchen faster. Two of the most effective ways to achieve
this goal include:
1. Remote
ordering. Make it easy
for your customers to order remotely by phone, Internet or social media app.
That way kitchen personnel can start on their orders before they arrive at your
location....
A
lot of things have changed in the drive-thru over the past few years. Longer
lines in the queue. Remote ordering. Curbside pickup and delivery. The trend to
contactless drive-thru experience. The introduction of kiosks and automatic
ordering. Sometimes it seems like it will never end.
There’s
one thing that hasn’t changed over the last 50 years, and that’s the ability to
get quality...
Fast
food customers generally look for five key elements when patronizing a
drive-thru restaurant. These include:
Freshly cooked food
Menu variety
Remote ordering and pickup options
Value for their money
A great drive-thru experience
When
QSR operators need repairs for their drive-thru parts and equipment they expect
to receive these five elements:
Fast response
Repairs done right the...
When
it comes to drive-thru parts breaking down in the middle of a busy shift, most
drive-thru operators focus on their timers and headsets. But what about the
headset base station? If it stops working, your headsets are useless.
CE
can help. We expertly repair and refurbish 14 different models of
base stations from HME, Panasonic and 3M/PAR. More important, we do it
quickly and get it right...