In
the drive-thru, customers value speed of service and order accuracy above all
else. Not surprisingly, the same goes
for drive-thru part repairs. If your repair shop doesn’t offer the following,
it’s time to look for somewhere else.
1. Quick
turnaround. Same-day service on most
repairs is essential for minimizing part downtime.
2. Free inbound
shipping. Pack the broken part...
Getting
orders right the first time supports two important drive-thru goals – avoiding
irritated customers and developing loyal ones. Four common methods for getting
the order right include:
Reading the order back
Using a confirmation board
Encouraging remote ordering
Conducting a final double-check at
the pickup point
At
CE, we always double check our drive-thru part repairs...
Today’s
state-of-the-art digital menu boards can do things that were unheard of only a
few years ago. Three capabilities you may be surprised to learn about include:
Using predicative selling
technology to display customized menu options based on time of day, customer
order history, and other data.
Tracking a customer’s redemption
history to create a more personalized...
In
2021, QSR Magazine’s annual drive-thru survey named Chic-fil-A as the best
drive-thru based on customer rankings. The iconic chicken brand earned the top
ranking despite coming in 10th among the top 10 brands in service
times.
With
speed of service such a high priority for drive-thru customers, it might seem
illogical that Chic-fil-A could achieve the top overall ranking. It turns...
Compared
to today’s sophisticated headset and timer systems, cabled intercom systems
could be considered the “dinosaur” drive-thru part of the QSR industry. Although
far less sophisticated, they can still be a life saver in the event your
wireless communication system goes down.
Cabled
intercoms are low-cost and easy to use. They can communicate with drive-thru
and in-store communication...
If
you’re still struggling to hire enough employees to fully staff your QSR and
its drive-thru, these three techniques should help:
Provide
flexible scheduling. This
has become a top priority for today’s job seekers, especially students and
working parents.
Offer
pay on-demand. Pay
on-demand allows workers to access their income as they earn it rather than...
Did
you know that Generation Z, people born between the mid-1990s and early 2010s,
represent a market of 74 million potential drive-thru customers? That’s almost
one out of every 5 Americans! Here are three tips for attracting this lucrative
generation of fast food lovers to your drive-thru.
Gen-Zs don’t like to wait in the
lane. Make remote ordering, pickup and delivery simple and...
“Free”
isn’t a word you hear very often in the drive-thru industry – unless you’re
familiar with CE Repairs. We believe in taking good care of our customers, so
we offer a variety of special offers as a way of saying “thank you” for doing
business with us.
If
you haven’t used CE for your drive-thru part repairs, you’re entitled to
receive the following special offers as a first-time...
When
it comes to displaying your menu to drive-thru customers, today’s digital
menuboards are light years ahead of the old static ones – but only if they’re use
good marketing techniques. Turn your menuboard into a non-stop selling machine
with these four design essentials:
Keep
it simple. Don’t
overload the menuboard with too much information.
Make
it organized and easy...
Drive-thrus
are always looking for ways to provide quicker service. One proven method is
getting orders to the kitchen faster. Two of the most effective ways to achieve
this goal include:
1. Remote
ordering. Make it easy
for your customers to order remotely by phone, Internet or social media app.
That way kitchen personnel can start on their orders before they arrive at your
location....