The drive-thru can be a noisy environment, both inside the restaurant and out. Since garbled communications are a leading cause of order mistakes, it’s important to have built-it sound reduction features in your headset system. These should include:
Noise reduction. This technology uses specially designed circuits to separate speech from extraneous sound.
Echo cancellation. This feature...
Despite continuing long lanes in drive-thru lanes, speedy service remains a top expectation for fast food customers. Getting orders to the kitchen quicker is one way to deliver it.
Remote ordering. Make it easy for customers to place their order by phone, Internet or social media app.
Speed teams. Send out multiple line busters equipped with mobile tablets that can instantly...
Regular maintenance is an easy and effective way to keep your drive-thru parts and equipment in good condition. While headsets, timer systems and other internal equipment receive a lot of attention, maintenance for important outside equipment sometimes gets overlooked. Be sure to do the following on a regular schedule:
Vehicle detector loop. Check for cracks, potholes, sludge buildup,...
Loyalty programs are a good way to increase average ticket sales, encourage return visits, and generate more revenue in the drive-thru. These four strategies can help make your program more effective:
Capture enough data to personalize offers and interact with loyalty members, but don’t ask for so much information that it feels intrusive.
Avoid overusing discounts as this can...
The dictionary defines “optimize” as making the best or most effective use of a situation, opportunity or resource – a goal every drive-thru operator strives to achieve. To get a head start on optimizing your drive-thru:
Make sure all exit points, parking spots, pull-forward spaces, and designated curbside pickup spots are well-marked and easy to find.
Install a preview board...
Are you thinking about adding an additional drive-thru lane at your restaurant to provide better service to customers? This approach works well to reduce wait times in the lane, but it also means adding more drive-thru parts and equipment, including headsets and timer systems. This, in turn, can add to repair costs to keep the equipment in good operating condition.
CE Repairs has a...
Today’s digital menuboards have become one of the best up-selling tools in the drive-thru. Here’s how to use your menuboard to increase average ticket sales and revenues.
Design and lay out your menuboard for profitability. Focus your menuboard strategy on the items that best support your revenue, average ticket sales, and other business goals.
Use video technology. Display video...
Are more of your drive-thru customers ordering remotely these days? If so, it’s not surprising considering the high number of cars in drive-thru lanes everywhere. These tips can help provide a seamless remote order pickup process for your customers
Make it easy to order. Provide clear, simple navigation on your web site and your social media app.
Provide estimated preparation...
If your drive-thru is in need of new headsets, CE has got you covered. We stock and sell 26 different models of headsets from four brands – HME, Panasonic, 3M/PAR, and CE.
We make it easy to browse our inventory online with the ability to search by model, brand and condition. This includes searching for headsets eligible for our Advance Exchange Program, which provides temporary...
Tired of having to pay for costly drive-thru part repairs when you least expect them? If so, an equipment maintenance agreement (EMA) from a reliable vendor can save money and make budgeting for repairs easier.
Terms and costs can vary widely among drive-thru part and equipment EMAs, so it pays to do your research before signing on the dotted line. The most cost-effective EMAs include the...