If
you’re still sending crewmembers out into the queue with a pencil and paper
during busy dayparts, it’s time to update your linebusting methods.
1. Instead of pen and paper, equip your
line busters with mobile tablets. That way they can instantly send orders to
the kitchen. It also shows customers that your store keeps up with the times.
2. Allow customers to order by...
When
customers place an order in your drive-thru lane, does it often sound like they’re
speaking gibberish? If so, there could be several causes for it. Here are some
possible solutions.
Your outside microphone and
speakers need cleaning. It doesn’t take much to degrade sound quality, and
dust, debris and other small particles can easily build up in these
sensitive...
Managing
operational costs is essential for operating a profitable QSR drive-thru.
To
lower your operating costs, practice these five tips:
1.
Keep your drive-thru parts well
maintained. Regular cleaning
and maintenance reduce repair costs and extends the life of your equipment.
2.
Get an equipment maintenance agreement
(EMA). This provides
unlimited drive-thru parts repairs for one...
Is
there too much extraneous noise in your drive-thru? It could be you don’t have
the right drive-thru part to take care of it – your headset system. To minimize
noise, your headset system should offer these features:
·
Sound separation: the ability to analyze and separate
human speech sounds from other noises.
·
Sound dampening: the ability to minimize the ambient
noise...
A
menuboard is one of the most important drive-thru parts. Yet, it often gets
overlooked as a way to reduce service times and improve sales. Practicing these
tips can help you do both.
Limit
the choices on your menuboard. Displaying
too many items creates indecision in customers. Focusing on your most
popular and profitable items will narrow the choices, allowing customers...
Most drive-thru operators will agree
that the headset system is the most important drive-thru part. So it’s critical
to get a quality system that offers reliability and premier sound quality. The
best designed and best built headsets come with the following features:
Wire-free headband
No moving buttons
Steel boom and die-cast, metal
pivot
Reinforced Xylex casting
Built-in battery...
Drive-thru parts and equipment are a
major expense for QSRs. You can get longer life out of your headset system and
other equipment with a few basic maintenance habits:
When adjusting the headset microphone
position, hold the boom at the base rather than the microphone.
Don’t disconnect the cables and
connectors except when troubleshooting. This will prevent unnecessary wear...
Operating
an efficient drive-thru crew is a lot like coaching a sports team – the more
you can get individuals to work as a team, the better the results. To build a
high-performing team:
Hire team-oriented crew members.
Select people who like working with and helping others. Avoid those with a
“that’s not my job” mindset.
Document all procedures. When
crewmembers know...
HME’s
System 20 and System 30A Time Package may not be as sophisticated as HME’s ZOOM
Timer System. But there are a lot of them still in use. And they continue to
work well – as long as you take care of them.
At
CE, we’re proud to support these veteran workhorses with quality
repairs and replacement parts. We’ve got everything you need from printer
paper to remote displays, replacement...
It’s
amazing how the smallest drive-thru parts can make such a big difference. For
example, your headset batteries. If they lose their charge in the middle of a
busy daypart, it can disrupt your entire process, especially if you don’t have
backups immediately available.
To
keep your batteries working better and longer before they need replacement:
Don’t
overcharge. Overcharging
...