6 Ways to Build A Better Drive-Thru Repair Customer Experience

1. Provide multiple menu options for customers who reach the order point.

2. Have Artificial Intelligence (AI) voices take orders when crewmembers are busy somewhere else.

3. Equip line busters (more than one) with digital tablets to quickly send orders to the kitchen and payment to the register.

4. Maintain quality sound in the outdoor microphone with regular cleaning, even during cold weather.

5. Install a tandem lane that can handle two cars at the same time.

6. Encourage remote ordering and pickup to reduce the number of cars in the lane

CE repairs drive-thru parts and equipment in our work shop. In most cases, drive-thru operators send broken parts via mail, and sometimes we fix minor problems over the phone. One thing we can’t do is provide a great experience since our customers send by mail rather the come to us in their cars. What we can do is provide a great repair experience that brings steady customers back due to our techniques that save time and money:

👉Provide same day service on most repairs.

👉Hire factory trained technicians who do the job right the first time.

👉Don’t require shipping on drive-thru parts sent to us.

👉Include 4-month warranty on all outbroken repairs.

👉Provide free technical support over the phone when customers need help.