5 Ways to Reduce Your Customer Service Times

Long lines in drive-thru lanes don’t discourage customers from expecting fast service. These techniques are very effective for keeping service times at a low level:

Positioning menuboards ahead of the order point will lead to customers ordering faster.

Encourage customers to engage in remote ordering and provide a dedicated lane for their orders.

Offer curbside pickup for customers who don’t want to wait in the queue.

Provide line buster teams with mobile devices to immediately relay orders to the kitchen.

Use AI ordering when regular order takers need to help in another area.

At CE, we provide consistently fast service in several different ways. One of the fastest and most popular with our customers is same-day service for most repair jobs. If we can’t fix a drive-thru part or equipment within 24 hours of receiving it, the repair is FREE, although some limitations and exclusions apply.

If you don’t have time for equipment downtime, our Advance Exchange Program can save the day. We will ship a temporary replacement part to you overnight to hold the fort until we repair the broken drive-thru part or equipment. You don’t have to send your broken part prior to receiving the replacement part, but the same-day service still applies when it arrives at our shop.

We also provide free inbound shipping on all repairs, and it’s available in three simple steps. We’ve been fixing drive-thru parts quickly and correctly for over 50