With long lines becoming a daily event in the drive-thru lane, sending out line busting teams rather than one crew member has become the norm. It’s more efficient to have multiple crew members, but there are other ways to serve your customers faster.

When it comes to taking customer orders and filling them quickly and accurately, drive thru headsets are an essential piece of equipment. Base stations play an equally important role as they are the central communication hubs that facilitate clear and efficient communication between order takers and customers in their cars. 

The design and configuration of your drive-thru lot has an important impact on the quality of your service. You want it to look nice, but other factors make the difference between an unsatisfactory and a positive customer experience. These factors can make a big difference:

Tandem drive-thru lanes, the single lane that enables two cars to get through the same amount of space independent of each other, are growing in popularity. A tandem lane starts with two separate order points, each with their own order taker. It has two pickup windows so both cars can follow the same path when ordering and receiving their meals, resulting in faster customer service and guests driving away with a positive drive-thru experience.

All drive-thru restaurants focus their attention on resolving traffic jams in the lane and throughout their lot. The techniques used include line busting teams, adopting multiple lane configurations lanes, and posting signage to guide customers throughout the lot.