Putting a line buster in the lane during busy dayparts has been around a long time. But with increasingly higher car counts in most drive-thrus, one line buster may not be enough. Try these for tips for keeping the cars moving smoothly through your lane.
1. Use line busting teams. When car counts exceed 10, send out multiple crewmembers – one extra line buster for every five additional...
Drive-thru customers thrive on fast service. One of the key elements in getting their orders to them as quickly as possible is to get it to the kitchen as quickly as possible. Some of the best ways to do that include:
Equipment maintenance. Make sure the order point speaker and microphone are in good working condition at all times.
High-definition audio headsets. Clear...
It’s hard to keep a drive-thru running smoothly without well-maintained drive-thru parts. It’s even harder without enough trained employees. Here are three tips for hiring employees when you need them.
1. Offer Payment on-demand. This enables your employees to access a percentage of the income when they earn it instead of waiting for the next paycheck.
2. Recruit with your social media...
If you think fast service and order accuracy are the top priorities of drive-thru customers, think again. These days more and more drive-thru fans are ranking convenience as their #1 priority. Of course that includes fast service and accurate orders, but there is more to it than just those two elements. It also includes:
Seamless remote ordering and pickup
Easy navigation when ordering...
Despite continuing long lanes in drive-thru lanes, speedy service remains a top expectation for fast food customers. Getting orders to the kitchen quicker is one way to deliver it.
Remote ordering. Make it easy for customers to place their order by phone, Internet or social media app.
Speed teams. Send out multiple line busters equipped with mobile tablets that can instantly...
Drive-thru
lines throughout America don’t seem to be getting much shorter. You can reduce
your average service times with these techniques:
1.
Allow remote customers to customize and pay for
their orders in advance. This will eliminate two steps at pickup time.
2. Offer curbside pickup with designated
parking spots. This reduces service times by having less cars in the lane
without...
Mobile
ordering has rapidly become a popular alternative for drive-thru customers who
don’t want to wait in the queue to pick up their meals. But lines in the
drive-thru lane don’t seem to be getting shorter, which means you will always
need to keep your drive-thru parts and equipment in good working order.
To
keep your mobile customers coming back for more, here are four ways to provide
a...
Curbside
pickup at QSRs is rapidly increasing in popularity for several reasons. It’s
safe. It’s quick. It’s ideal for customers who love fast food but don’t want to
wait in a queue to order and receive their meals. Here’s what you need to make curbside
pickup work:
Let remote customers know when
their order will be ready so they don’t arrive too soon
Designate parking spots just for...
As cars continue to pile up in
drive-thru lanes at record numbers, one way to reduce service times is to
encourage remote ordering. Whether by phone, internet or social media app,
remote ordering offers five important benefits.
1. Internet
and social media orders go directly to the kitchen
2. Kitchen
staff have more time to prepare orders
3. No
waiting in the queue (customers pick...
These
days, more drive-thru customers are looking to place their orders before they
arrive at your restaurant. If you’re thinking about adding this service, here’s
what to do and what not to do to make it work.
Do’s
Add order-and-pay capabilities to
your company’s mobile app.
Make sure the ordering and payment
features work seamlessly with your point of sale system.
Have a...