If
you haven’t tried CE Repairs yet, here’s something you should know: we offer a
variety of specials to new and regular customers to lower the cost of repairing
or replacing the drive-thru parts you need to keep your operations humming.
These include:
No charge for your first headset repair.
Bonus Bucks.
One free battery when you buy
three.
Multiple store discounts.
First month free...
Did
you know that members of drive-thru loyalty programs spend six percent more per
visit than other customers? To attract more loyal customers to your restaurant:
Provide alternatives to the traditional
drive-thru, such as remote ordering, curbside pickup, and delivery.
Offer mobile payment on your web
page and social media app.
Provide contactless service. Many
...
When
it comes to drive-thru parts breaking down in the middle of a busy shift, most
drive-thru operators focus on their timers and headsets. But what about the
headset base station? If it stops working, your headsets are useless.
CE
can help. We expertly repair and refurbish 14 different models of
base stations from HME, Panasonic and 3M/PAR. More important, we do it
quickly and get it right...
When
it comes to adjusting or fixing drive-thru parts, we know that sometimes you
want to do things yourself. That’s why we provide an online help center, so you
can get the information you want at any time. Our free downloads include:
Drive-Thru Part Manuals
Need
some info on resetting a beltpac or other minor task? Browse through more than
30 HME user manuals for info on headset sytems,...
Car
counts are projected to remain high in the drive-thru for 2022, which requires
continued efforts to work more efficiently in order to deliver a great customer
experience.
Set performance goals for service
times, order accuracy, and other drive-thru metrics. Then provide
crewmembers with the tools and training to achieve them.
Use speed teams during peak hours
that...
With
food and labor costs rising at higher rates than they have in many years,
drive-thru operators are looking for ways to control costs. CE Repairs can help
lower the cost of your drive-thru part and equipment repairs in several ways.
We
offer free inbound shipping on all
repairs. Package the broken drive-thru part in a box. Fill out the
form on our website. Drop the box off at any...
Drive-thru
lines throughout America don’t seem to be getting much shorter. You can reduce
your average service times with these techniques:
1.
Allow remote customers to customize and pay for
their orders in advance. This will eliminate two steps at pickup time.
2. Offer curbside pickup with designated
parking spots. This reduces service times by having less cars in the lane
without...
Did
you know there are 74 million Generation-Z Americans born between the mid-1990s
and early 2010s? That’s a lot of
potential drive-thru customers!
Building
a large and loyal Gen-Z customer base requires creating a faster, more
convenient customer experience with food items that align with the taste preferences
of this younger generation. This includes:
Offering remote ordering and...
With
the advent of remote ordering, curbside pickup and order delivery, drive-thrus
are tracking more performance data than ever. Unless your most important
drive-thru part – your timer
system – offers the following capabilities, you won’t be able to keep up with new trends that are
transforming the drive-thru industry.
1. Real-Time Metrics
2. Configurable dashborads
3. POS Integration
4....
Most
drive-thru’s consist of six different zones – approach, entry, pre-order,
order, pay and pickup, and exit. Creating a great customer experience requires
developing a unique strategy to address the specific outcomes of each zone. To
achieve this goal:
·
Analyze. Get
very clear on what customers want to do in each zone.
·
Improve. Create
an improvement plan for each...