Five Simple Ways to Improve Drive-Thru Efficiency in 2022
Car
counts are projected to remain high in the drive-thru for 2022, which requires
continued efforts to work more efficiently in order to deliver a great customer
experience.
- Set performance goals for service
times, order accuracy, and other drive-thru metrics. Then provide
crewmembers with the tools and training to achieve them.
- Use speed teams during peak hours
that consist of multiple line busters in the queue. Equip them with mobile
devices that can instantly send orders to the kitchen.
- Implement technology, such as
geolocation and wireless tracking, to get the data you need to improve
service times for remote customers.
- Use order confirmation boards to
reduce order mistakes.
- Make it easy for remote customers
to pay in advance via your website and app.
Reducing
drive-thru parts and equipment downtime helps keep efficiency at high levels.
CE provides same-day
service on most drive-thru part repairs. We also offer an Advance Exchange program
whereby we send you a temporary replacement part overnight, before you send in
the broken part. Call us at 877-731-0334 and we’ll send you a fill-in
drive-thru part right away.
In the meantime, make these five steps part of your
overall service strategy and keep your drive-thru operating at full speed.
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