Chick-fil-A is not the most popular fast-food restaurant in terms of overall revenue or number of locations. It often has the slowest service times among leading brands, yet customers don’t see it that way due to the brand’s friendly hospitality and service. They rank high in loyal customers, customer satisfaction, and average revenue per restaurant. 

Experienced drive-thru operators know what their customers want – easy to read menuboards, fast service times in the lane, hot, fresh and accurate meals, and a good experience. Yet, they often forget their guests care about the people part of the business. And that’s where Chick-Fil-A succeeds. Implementing these tips into your strategy will get customers feeling like you care and appreciate them.

Drive-thru restaurant equipment is key to providing the quality of service and profitability you expect from your business. The best and most cost-effective way to achieve these goals is using CE’s Drive-Thru Equipment Maintenance Agreement (EMA) for preventive maintenance of your essential equipment.

During the high drive-thru car counts of summer, the best way to keep your lanes moving is to maintain your headsets, timers, and accessories for those tools in good condition. To support drive-thru audio quality, CE offers different headset brands and accessory types in a variety of conditions:

Drive-thru parts and equipment that quit working are a headache for employees, customers and revenues. CE can turn a disaster into a minor problem with our Advance Exchange Program.

Looking to save money on drive-thru part repairs and accessories? Now is a good time to take advantage of CE Repairs’ special offers for our first-time customers. Take a look at the following:

Drive-thru parts and equipment that quit working are a headache for employees, customers and revenues. CE can turn a disaster into a minor problem with our Advance Exchange Program.

The high volume of cars in drive-thru lanes continues to increase during the summer. Unfortunately, profitability declines due to the high cost of labor, goods, and employee retention. Here are some good ways to keep your profitability where it needs to be.

Friendly crew members, fast service and great tasting food are the cornerstones of a drive-thru experience your customers will appreciate. However, there are many things you can do to make your operations more efficient and improve the quality of your customers’ experience. If you haven’t made these part of your operations, now is the time to add them:

Drive-thru restaurants require two-way communication between customers in their cars and staff members inside the restaurant to provide fast, accurate service. But what happens when bad weather shuts down your headset system when you least expect it? CE Repairs offers four types of cabled intercoms for sale and repair to provide a backup source for your drive-thru.

Summer is not a good time to run out of headset batteries in the drive-thru. You’ll be pleased to know that CE Repairs has a variety of trending battery sales easily available online (see right side of page). These batteries come straight from the factory and carry the OEM warranty. CE is a fully authorized distributor of the following equipment: