Deliver Faster Service Times With The Layout Of Your Lot

The design and configuration of your drive-thru lot has an important impact on the quality of your service. You want it to look nice, but other factors make the difference between an unsatisfactory and a positive customer experience. These factors can make a big difference:

1. Add customized lanes. These can enable drive-thru lanes on both sides of your restaurant, such as a lane for remote customers only, and walk-up lanes for customers who prefer to avoid traditional car lanes.

2. Add tandem lanes. Ideal for small lots, a tandem lane has two separate order points with different order takers. These lanes improve speed of service by allowing two cars to use the same path safely and efficiently.

3. Use line busting teams. Instead of one line buster, deploy a team with one line buster taking the order and sending it to the kitchen and another processing payments.

4. Make your lot simple to navigate. Post signage or cones at the entrance and throughout your lot to guide uncertain customers where to go.

At CE Repairs we take pride in providing faster service when repairing drive-thru parts. We deliver Same Day Service for most repairs. If you can’t wait for down time our Advance Exchange Program will ship you a refurbished part overnight to use until we fix the broken one.

Sometimes you don’t even need to send in a drive-thru part that isn’t working. Call us at 877-731-0334 to talk with our technical team that can often help you fix minor problems over the phone at no cost.  We’re ready to help you when you need it!