Providing your customers with an exceptional drive-thru experience is a powerful way to encourage them to return to your restaurant again and again. From the moment customers enter your lot until they drive away, your zones should all work together to create the drive-thru experience customers expect and appreciate. These techniques will make it happen:

CE is widely known for more than fixing non-functioning drive-thru parts and equipment to keep them operating efficiently. We also stock and sell 27 drive-thru headset products to make it easy to find the right tools for your business. The details of these headsets are easy to review and evaluate on our website, and consist of:

Are you interested in learning about CE drive-thru Protection Plans, the type of warranty we provide, and other aspects of our repairs?  Then visit our Drive-Thru Repair Facts web page for the questions you’re looking for. You will get the answers to the following questions to help you make important decisions about your drive-thru parts and equipment.

Fast, accurate service are the keystones of an excellent drive-thru customer experience. But there’s more to it than that. These techniques will improve the overall customer experience.

Long lines in drive-thru lanes don’t discourage customers from expecting fast service. These techniques are very effective for keeping service times at a low level:

Drive-thru restaurants depend on well-maintained drive-thru parts and equipment to deliver fast, accurate service to their guests. Depending on how many restaurants you operate, failing to repair and maintain your critical parts can put a dent in your profitability

Drive-thru parts and equipment that quit working create problems for restaurant operators, employees and customers. CE can turn a disaster into a minor problem with our Drive-Thru Help Center. These four tools are easily available online to help you resolve problems onsite.

Chick-fil-A is not the most popular fast-food restaurant in terms of overall revenue or number of locations. It often has the slowest service times among leading brands, yet customers don’t see it that way due to the brand’s friendly hospitality and service. They rank high in loyal customers, customer satisfaction, and average revenue per restaurant. 

Experienced drive-thru operators know what their customers want – easy to read menuboards, fast service times in the lane, hot, fresh and accurate meals, and a good experience. Yet, they often forget their guests care about the people part of the business. And that’s where Chick-Fil-A succeeds. Implementing these tips into your strategy will get customers feeling like you care and appreciate them.

Drive-thru parts and equipment that quit working are a headache for employees, customers and revenues. CE can turn a disaster into a minor problem with our Advance Exchange Program.

Looking to save money on drive-thru part repairs and accessories? Now is a good time to take advantage of CE Repairs’ special offers for our first-time customers. Take a look at the following: