Artificial intelligence (AI) is increasingly being used to take orders in drive thrus. Why? Because it takes orders quickly and accurately and allows the human order taker to get involved in other tasks without making guests wait. But if you still use human order takers and the headset breaks down, you’re in trouble unless you have a standby headset. After all, headsets are the most important...
Today’s drive-thru headsets are built to last. They last even longer when you provide proper maintenance on a regular basis. Here’s how to keep them clean and sanitized without damaging the unit.
Turn off and disconnect the headset device before you start cleaning.
Wipe with a dry microfiber cloth to remove dust and dirt.
Avoid harsh or abrasive cleaners.
Don’t spray anything directly...
If your drive-thru loyalty program isn’t delivering the results you want, make sure these “do’s” are part of your approach and the “don’ts” are not.
Do:
Make your app simple and seamless to use
Conduct A/B testing to see which strategy works best
Personalize your messaging to loyalty members
Don’t:
Ask for too much data from loyalty customers
Overuse discounts
Put...
Have you ever had a drive-thru part repair vendor do a lousy job on a headset repair and refuse to accept responsibility for it? That’s one thing you won’t have to worry about at CE Repairs.
We believe in treating our customers fairly, which is one reason we back all our drive-thru part repairs with a limited 4-month warranty. If the part we fix doesn’t work as expected during the 4-month...
Want to get long life and reliable performance from your drive-thru parts and equipment? It’s simple – make these practices a regular part of your operations.
Training. In addition to training employees how to properly use headsets and other drive-thru parts, teach them how to clean, maintain and safely store them when not in use.
Cleaning and maintenance. The trick is to clean...
The drive-thru can be a noisy environment, both inside the restaurant and out. Since garbled communications are a leading cause of order mistakes, it’s important to have built-it sound reduction features in your headset system. These should include:
Noise reduction. This technology uses specially designed circuits to separate speech from extraneous sound.
Echo cancellation. This feature...
If you’re a drive-thru operator shopping for a new parts and equipment repair service, you might want to give CE Repairs a try. Why? Mainly because we’ve been providing fast, reliable drive-thru part repairs for more than 50 years. And it won’t cost you anything to give us a try.
When you use CE Repairs for the first time, you get a FREE headset repair along with FREE inbound shipping....
The headset is the workhorse of the drive-thru lane. But grease, food particles, moisture, and hard use day in and day out can shorten its life span life and cause unwanted downtime. These tips can extend the lives of your headsets by keeping them in good condition.
Training. Teach crewmembers how to properly use the headsets to avoid damage. For example, hold the boom at the base when...
In
2021, QSR Magazine’s annual drive-thru survey named Chic-fil-A as the best
drive-thru based on customer rankings. The iconic chicken brand earned the top
ranking despite coming in 10th among the top 10 brands in service
times.
With
speed of service such a high priority for drive-thru customers, it might seem
illogical that Chic-fil-A could achieve the top overall ranking. It turns...
“Free”
isn’t a word you hear very often in the drive-thru industry – unless you’re
familiar with CE Repairs. We believe in taking good care of our customers, so
we offer a variety of special offers as a way of saying “thank you” for doing
business with us.
If
you haven’t used CE for your drive-thru part repairs, you’re entitled to
receive the following special offers as a first-time...