Have you heard about the latest drive-thru technology that lets you see what’s going on everywhere on your lot? It’s call video detection, and it allows you to track service times at every step of your drive-thru process. This, in turn, allows you to deliver a better customer experience, which is what every drive-thru customer wants.

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It’s hard to imagine a drive-thru part more important than the basestation. This vital cog in the system oversees car detection, headset communications, volume levels and most other system settings.

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In the drive-thru, customers value speed of service and order accuracy above all else.  Not surprisingly, the same goes for drive-thru part repairs. If your repair shop doesn’t offer the following, it’s time to look for somewhere else.

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Getting orders right the first time supports two important drive-thru goals – avoiding irritated customers and developing loyal ones. Four common methods for getting the order right include:

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In 2021, QSR Magazine’s annual drive-thru survey named Chic-fil-A as the best drive-thru based on customer rankings. The iconic chicken brand earned the top ranking despite coming in 10^th among the top 10 brands in service times.

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Compared to today’s sophisticated headset and timer systems, cabled intercom systems could be considered the “dinosaur” drive-thru part of the QSR industry. Although far less sophisticated, they can still be a life saver in the event your wireless communication system goes down.

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If you’re still struggling to hire enough employees to fully staff your QSR and its drive-thru, these three techniques should help.

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Did you know that Generation Z, people born between the mid-1990s and early 2010s, represent a market of 74 million potential drive-thru customers? That’s almost one out of every 5 Americans! Here are three tips for attracting this lucrative generation of fast food lovers to your drive-thru.

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“Free” isn’t a word you hear very often in the drive-thru industry – unless you’re familiar with CE Repairs. We believe in taking good care of our customers, so we offer a variety of special offers as a way of saying “thank you” for doing business with us.

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When drive-thrus began offering delivery services during the COVID pandemic many thought it wouldn’t last long, but it has yet to show any signs of going away. In fact delivery is becoming more popular with fast food aficionados for five reasons:

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