Few things are more upsetting than having downtime of a vital drive-thru part, such as a headset or timer system, because it stops working. The time it takes to ship it, have it repaired and returned to your drive-thru can reduce operational efficiency and drive up service times.

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Have you thought about getting a dependable but low-cost way to communicate with customers in your drive-thru? What about a reliable backup for your wireless headset system? A cabled intercom provides a cost-effective solution for both.

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Drive-thru restaurants aren’t perfect, and from time to time you might be faced with an irate customer complaining about something that annoyed them. The best outcome is likely to occur when using these steps:

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For a long time drive-thru guests thought that good tasting food, fast service, and no order mistakes were enough to consider it a great drive-thru experience. These days, when convenience counts, drive-thru patrons expect more, including:

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Is your drive-thru vehicle detector giving you problems? If so, you may be able to fix it yourself. First, reset your drive-thru system base to see if that clears up the problem. If not, unplug the whole system and reboot it. If that doesn’t work, look for loose electrical and cable connections and frayed or exposed lead-in wires.

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Looking for quick, simple ways to reduce customer wait times in the queue? These four tips are easy to implement and effective:

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If you think fast service and order accuracy are the top priorities of drive-thru customers, think again. These days more and more drive-thru fans are ranking convenience as their #1 priority. Of course that includes fast service and accurate orders, but there is more to it than just those two elements. It also includes:

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Drive-thru brands aren’t finding it as hard to hire new employees as it was over the past few years. Now the problem is keeping them. High turnover means added time, effort and money to recruit and train new crewmembers. It can also cause staffing problems and reduce efficiency.

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At CE Repairs, we believe educated customers are the best customers. That’s why we provide a variety of downloadable information to help you learn more about your drive-thru parts and understand why you can count on us for quality repairs every time. This includes:

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Loyalty programs are a good way to increase average ticket sales, encourage return visits, and generate more revenue in the drive-thru. These four strategies can help make your program more effective:

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