Two Questions To Improve Drive-Thru Customer Service

The secret to attracting more customers to your drive-thru brand is simple – give them a great drive-thru experience. This can be accomplished by regularly asking, “What have we always done that is still working?” and “What is no longer working that we should do differently?”

From there, get rid of what isn’t working and introduce new strategies that:

• Create an improvement plan for each zone that ensures customer needs are being addressed.

• Innovate operations by paying attention to new technologies and emerging trends in the industry.

• Evaluate your messaging in each zone, and focus on communications that improve sales and help create a better customer experience.

One element that always contributes to a positive customer experience is fast service. One way to ensure fast service is to keep your drive-thru parts and equipment well-tuned at all times. Sometimes that means sending broken or worn out parts for repair or replacement. At CE Repairs, you can count on us for both.

We provide factory-authorized repairs from highly trained technicians who are skilled in repairing all brands. We understand that you need repaired drive-thru parts returned as quickly as possible, and that’s why we provide same-day service on most repairs. Most important, we feel like it’s our job to help keep your drive-thru operating at full speed so you can give customers an experience that makes them come back again and again.

That’s why we do more than repairs. We also stock a wide variety of headsets, timers and other drive-thru parts for sale, along with 95 accessories so you always have what you need. Next time you need repairs or replacements call CE at 877.731.0334 so we can give you a top-notch customer experience.