If you have frequent drive-thru part repairs due to poor maintenance or operating multiple restaurants, having an equipment maintenance agreement (EMA) from a reputable vendor can save you money and eliminate the aggravation that can come with repairs.
Looking for a way to serve more cars in your drive-thru lane? Try using the ZOOM Nitro Timer system from HME to measure your drive-thru capacity in real time. This advanced timer system:
Do you often get surprised with unexpected drive-thru part and equipment repairs that lower your cash flow? If so, you can save money with an Equipment Maintenance Agreement (EMA) from CE. Many drive-thru part repair shops offer EMAs to their customers, but the services offered and the quality of repairs can vary. Before signing an EMA, ask yourself five questions.
Does the EMA...
We like to greet first-time customers with specials that make you feel welcome. Once you experience our fast service and quality repairs of drive-thru parts and equipment, we feel confident you will choose us next time you need repairs.
If you are a first-time CE customers needing a repair, here are the special offers available to you.
Save $75 on Your First Repair. Send us any...
Drive-thru equipment repairs can cost a lot of money, especially if you don’t maintain your equipment properly. These tips will help you save money while still getting top quality repairs.
Teach employees how to handle headsets and other equipment with care.
Clean your equipment on a regular basis.
Don’t store headsets near water; always put them in a dry place.
Remember...
Teamwork in the drive-thru is vital to providing fast service and a good customer experience, especially with the ongoing labor shortage. The fewer employees you have, the more important it is to train your team to work together.
Teach respect. Explain how respect creates a bond that supports teamwork. Constantly model it to your crewmembers.
Cross-train all crewmembers. Cross-training...
Today’s digital menuboards offer more than just menu information. With the new technologies they have become sophisticated selling tools that can increase sales and profits. Try these techniques for capturing customer attention and raising their average ticket total.
First, design your menuboard for profitability. Make the items that best support your revenue, average ticket sales, and...
Drive-thru restaurants aren’t perfect, and from time to time you might be faced with an irate customer complaining about something that annoyed them. The best outcome is likely to occur when using these steps:
Listen attentively to the customer.
Ask questions to understand the situation.
Show empathy for the customer’s problem.
Apologize for making the...
Having a strong, well-respected brand is a key factor in attracting repeat customers for any business. In the drive-thru industry, reducing your restaurant’s carbon footprint and using sustainable practices will enhance your brand’s reputation with a large segment of drive-thru customers. The following practices will catch the attention of people who care about the environment:
Reduce...
Is the frequent need for drive-thru part repairs a downer for your drive-thru operations? If so, consider signing up for a CE Repairs’ Drive-Thru Protection Plan. The plan offers essentially unlimited repairs for one low monthly payment. And if you sign up now your first month is free!
We use quality parts and services. Our plan covers all models and brands of drive-thru parts. We provide...