5 Tips to Improve Drive-Thru Order Accuracy

Few things are more important to drive-thru customers that getting the order right. Yet, from 2018 to 2019, overall order accuracy throughout the industry declined by 5%, to 84.4%. Getting almost one out of every five orders incorrect does not make for a good customer experience!

Here are some quick tips to keep this number where it should be – in the mid to high 90s:

• Get a high-definition audio headset
• Simplify your menuboard
• Install an order confirmation board
• Read back the order to every customer
• Use gamification to motivate employees to focus on order accuracy

It also helps to keep your drive-thru parts and equipment working properly. When crewmembers get distracted by problems like static in the headset, it can take their focus off getting the order right.

That’s where CE Repairs can help. We fix all makes and models of headsets and other drive-thru parts, using highly-skilled factory-trained technicians. We offer same-day service on most repairs. And we back all our work with a 4-month warranty. We get it right with your drive-thru parts so you can get it right with your drive-thru customers.

The next time you need fast, professional repairs, call CE at 877-731-0334.