You have drive-thru equipment that needs to be repaired through Commercial Electronics, but do you know where to start or what the processes are? You might be surprised on how simple the steps really are, it first starts with printing out your free UPS label provided by CE. No printer? No problem, CE can mail your labels same-day as requested. Want to know more?

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Did you know that even the most well-built headsets will wear down over-time? Do you know what to do if that happens, or who to call? At time like these, CE can lend a hand. As an example provided in this article, you will find a list of HME's ION IQ replacement parts including...

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Crew members may not always tell you when a headset isn’t working just right. Some problems can cause inaccurate order taking or slower speed of service. If your staff or customers are experiencing any of these issues or concerns in this article, then it's time to call CE for your drive-thru repairs.

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As a leader in drive-thru equipment repair, CE has more than 40 years of helping QSRs fix their broken equipment. As a result, we can offer comprehensive equipment maintenance plans (EMAs) that save you time and money. Which is why the CE Drive-Thru Protection Plan is recognized as one of the best EMAs in the industry.

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Are your drive-thru crewmembers complaining about unwanted background noise in their headsets when taking customer orders? If so, it may be slowing down service times and reducing order accuracy. Most of today’s leading drive-thru headset systems include sophisticated noise cancellation technology. But if those pesky background noises are making orders hard to hear, it may be time to clean or even repair your equipment.

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As QSR owner of several stores in our area, I’ve been using CE to handle my headset repairs for several years now. They always do good work at a reasonable price, which is why I stick with them. But until recently I really didn’t know much about what else they do.

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In the market for a new drive-thru headset system? 

You may be surprised to learn that although CE is authorized to sell new HME and Panasonic drive-thru headset systems, we also sell refurbished systems of almost any brand.  

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Finding the right drive-thru repair facility can be a daunting task. There are many things to consider in your search such as convenience, price, quality, and trust. Below are five attributes that solidify CE as the perfect vendor for all your drive-thru equipment needs.
 

1. Quick Service - Because CE has been in business for over 40 years, they know what it takes to repair your drive-thru equipment--and fast. In most cases CE provides 24-hour service. That means from the moment your equipment reaches them, they will fix it and have it packaged to return to you by the next business day. 

2. Factory-Authorized Repairs - You can trust that your drive-thru headset or timer repair is in great hands because CE is factory approved and authorized to work on your drive-thru equipment. Every CE repair starts with a 35-point inspection and will be tested once it’s fixed to make sure your drive-thru equipment works properly before returning it to you.

3. Warranty - In the unlikely event your drive-thru equipment malfunctions within four months after it is received from CE, they will fix it again for free. You can also purchase maintenance agreements for a low monthly fee to cover your entire drive-thru system. That means if any part of your drive-thru system goes down, you won’t have to worry about unforeseen expenses when sending equipment for repair.

4. FREE Technical Support - There’s nothing worse than feeling helpless in a stressful situation. If your drive-thru equipment breaks down, give CE a call.  Often they are able to resolve the issue over the phone. The best part about this service is that it’s free!

5. E-Commerce - CE is your one-stop shop. Not only do they specialize in drive-thru repairs, but they also sell everything you need for your drive-thru, from headset ear foams to new base stations and timer systems, and everything in between. You can call in your order, or place it online thru CE’s website.

One of the most important aspects of managing a quick-service restaurant is maintaining your drive-thru equipment. With more and more customers using the drive-thru, rather than ordering in-store, it’s crucial that orders are filled quickly. If your drive-thru systems aren’t performing at their best, the result can be bad customer experiences, which jeopardize repeat business and ultimately  decrease your bottom line.

A quick way to evaluate your faulty drive-thru equipment is by calling CE's technical support at 877-731-0334. The rep will diagnose the problem and will either help you repair it over the phone or suggest next steps. If an on-site visit is required, a technician visit will be scheduled for you. Most often your drive-thru equipment will simply need to be sent in for a quick repair.

Quick-service restaurants can turn in to a war zone during lunch rush. With several orders flooding in through the drive-thru speaker, you have to constantly be on the move to stay under your service goals and to keep your customers happy. When food is flying out the window, your drive-thru equipment can take a beating. Drive-thru headsets are the most common of equipment casualties during peak hours. They’ve been stepped on, run over, dropped in the fryer, and have gone through the proverbial ringer. In times like these, you want to send your equipment to a repair facility you trust.

CE not only provides quality parts and factory-trained service, but also guarantees to repair most drive-thru equipment within 24 hours. To top it off, you also will receive a four-month repair warranty on that repair. That means if your headset, belt-pac, or drive-thru timer breaks down again within that time period you can send it in for a free repair.

If you don’t have the means to send in your broken equipment, or simply need a faster turnaround, CE also offers an advance exchange option. All you need to do is call to report your broken drive-thru equipment, and CE will send a replacement to your store, usually overnight. Once you receive your replacement, just put the broken equipment back in the box and seal it. UPS will be contacted to come back to your store within a week to pick up and return it to CE.

If your store is one of several that you operate which is in frequent need of drive-thru system repairs, there is an affordable solution for you. CE offers protection plans for HME, Panasonic, and 3M drive-thru equipment. For a low, fixed, monthly fee your entire drive-thru system can be covered. This will help you avoid any unpredictable expenditures and is an affordable, hassle-free way of ensuring you always have working equipment.

In a quick-service atmosphere there’s no telling what equipment failures may occur. But there will never be a need to wave the white flag. With CE as your partner, you’ll be able to conquer any lunch-rush mishap. Call CE today to get your drive-thru running its best.