The big trend in the drive-thru seems to be auto voice ordering with artificial intelligence (AI), but it’s not the only way to simplify drive-thru ordering. Using hand-held devices can also reduce service times and lower order mistakes. These devices:

[Read more →]

Preventing germs and diseases from being transmitted to crewmembers and guests is important in the drive-thru. But sometimes it does occur, usually due to spoiled food, unclean food preparation areas, and failure of crewmembers to practice good personal hygiene.

[Read more →]

Artificial intelligence (AI) is increasingly being used to take orders in drive thrus. Why? Because it takes orders quickly and accurately and allows the human order taker to get involved in other tasks without making guests wait. But if you still use human order takers and the headset breaks down, you’re in trouble unless you have a standby headset. After all, headsets are the most important drive-thru part in the entire process. When they break down wait times get much longer, and customers often go somewhere else.

[Read more →]

Drive-thru operators know what their customers want, and they focus on them to provide a good experience. Fast service times in the lane. Food that comes out hot, fresh and accurate. Easy to read menuboards, and a lot more. But sometimes they forget their guests also care about the people part of the business. Here are some tips to get customers feeling like you care and appreciate them.

[Read more →]