Drive-thru operators know what their customers want, and they focus on them to provide a good experience. Fast service times in the lane. Food that comes out hot, fresh and accurate. Easy to read menuboards, and a lot more. But sometimes they forget their guests also care about the people part of the business. Here are some tips to get customers feeling like you care and appreciate them.

• Never make customers wait at the order point.
• Send out team busters as soon as the lane gets too congested.
• Have order takers recognize and welcome repeat customers.
• Provide a small treat for the kids or the dog.
• Let guests know when your drive-thru has new loyalty rewards they might not have heard of.
• Keep the drive-thru lane clean.

Most important, always say thank you, and mean it!

At CE Repairs we strive to make our customers feel welcome and wanted, even though the closest we get to them is over the phone, internet or UPS truck. Some of the things we do include:

• Provide free drive-thru technical support
• Send replacement parts overnight with our Advance Exchange program
• Offer free inbound shipping for broken drive-thru parts
• Guarantee every repair with a 4-month warranty

You can count on us to say Thank You! every time because helping you make your drive-thru enterprise run smoothly is what makes us happy. Next time you need a drive-thru part repaired or want to upgrade to a newer or better one, call us at 877-731-0334. We look forward to hearing from you.