"My customers can't hear me!"

This is a very common issue and typically it's a very easy one to address:

-Most people may think the optimal position to wear your drive-thru mic is directly in front of your mouth. Although, the best place to wear your drive-thru headset mic is actually at your chin. This will get rid of any static or interfering noise that could be caused from speaking too closely into the drive-thru headset mic. Definitely do not wear the drive-thru headset mic at your forehead or beneath your chin.

-Always remember to remove the foam protector from the mic and confirm that the mic hole is fully clear. Sometimes this small hole will get clogged with debris and causes volume issues or "muffled" sounds.

-Replace the drive-thru headset mic foams regularly.  They should be in place to protect the mic area, and replaced regularly for sanitary reasons.

-If you use corded drive-thru headsets (as opposed to all-in-one), make sure that your connection to the drive-thru belt pack is free of debris and is very snug.  If some of your drive-thru headsets work better than others, then swap drive-thru headsets and drive-thru belt packs to deduce which drive-thru headsets or drive-thru belt packs are causing the problem.  Get the faulty ones repaired now to avoid running out of working drive-thru equipment at a critical time.

-Go outside to your order point and confirm that nothing (like a point-of-purchase sign) is obstructing your customers from the outside speaker or mic.

If you check off each of the items above but still have issues with less than clear sound to your customers, then you probably have a speaker or wiring issue.  Call in your local service company (CE can recommend one in your area if you like).  A relatively small investment will make for some much happier customers and you as well!

Speed and efficiency are the name of the game in the QSR business, and nothing can slow things down like cars backed up in the drive-thru lane due to faulty equipment. That's why CE offers same-day service on most drive-thru equipment repairs. Just send us your broken equipment (with free inbound shipping), and in most cases we'll fix it within 24 hours of receiving it or the repair is FREE. That goes for an HME headset repair (or any other brand), drive-thru timer repair, and a majority of drive-thru equipment repairs. Some limitations and exclusions apply.

Drive-Thru Repair Advance Exchange - The Ultimate In Speedy Service

Some drive-thru equipment repairs just can't wait. That's why CE offers a convenient drive-thru repair advance exchange program. Need a drive-thru repair now? Give us a call and we'll ship replacement equipment overnight. You don't even have to ship us the broken drive-thru equipment in advance. Just use the same box the replacement drive-thru equipment came in to send back your broken equipment for as little as $75 (plus the regular drive-thru repair cost).

Call For Onsite Drive-Thru Repairs

Need a drive-thru speaker post or full drive-thru speaker system repair? CE offers an extensive referral network of qualified service providers to help with onsite drive-thru repairs. Just call 877-731-0334 for details on our convenient nationwide drive-thru repair service and  installation.

The Drive-Thru Repair Experts

Here at CE, we've been in the drive-thru repair business for 40 years. Our expert technicians have the know-how to fix all major brands of drive-thru equipment including HME, Panasonic and 3M. And we know how to do it fast - and right - the first time.

We've talked a lot in this space about how the right drive-thru repair vendor can save you time and money. At CE Repairs, we start with expert, factory-authorized technicians who know the ins and outs of all major brands and will get your drive-thru repair done right the first time. We then back it up with a same-day guarantee on most drive-thru equipment repairs. Yet no matter how good our technicians are, the simple fact remains that drive-thru equipment is made up of sensitive electronics and small components and will sometimes just break - whether you're talking about a drive-thru headset, a drive-thru speaker system, drive-thru timer system or drive-thru speaker post.  

4-Month Drive-Thru Repair Warranty

CE is so confident in our repairs that we cover every drive-thru equipment repair with a four-month drive-thru repair warranty. If your HME headset repair (or any headset brand), drive-thru timer repair or drive-thru equipment repair fails within four months, we'll fix it again for free. (Some restrictions and conditions apply, of course.)

Drive-Thru Repair Equipment Maintenance Agreement

A drive-thru repair Equipment Maintenance Agreement is a great way to simplify your restaurant's budget and avoid large drive-thru repair expenditures. One monthly payment covers all drive-thru equipment repairs, and gives you peace of mind. CE offers drive-thru repair Equipment Maintenance Agreements on all HME, Panasonic and 3M drive-thru equipment.

The QSR industry has a number of quality name brands to choose from when it comes to drive-thru communication systems, drive-thru headset systems, drive-thru timer systems and related accessories.That's why CE covers all the bases with drive-thru equipment repairs and drive-thru sales and accessories for all major brands including HME, Panasonic, 3M, CE and Fast Track.

Factory Authorized Drive-Thru Repairs

CE is the only independent HME factory approved and trained facility in the U.S. Our expert technicians are trained to know the ins and outs of all major drive-thru brands and drive-thru equipment repairs. With CE, you can rest assured that your HME drive-thru repairs, Panasonic drive-thru repairs, 3M drive-thru repairs, CE drive-thru repairs and Fast Track drive-thru timer repairs are done right the first time - and fast.

Free Shipping On Your Drive-Thru Repair

With CE, all inbound shipping on drive-thru repairs is absolutely FREE - whether you're sending in a drive-thru headset repair or drive-thru timer repair. Just click on the link here for the easy online form and we'll provide free inbound shipping labels: http://www.cerepairs.com/?pg=SendRepair

Drive-Thru Repair Technical Support - All Brands

Sometimes you just have a quick technical question or issue that you'd like to discuss with a real live human being. That's why CE Repairs offers free drive-thru repair technical support. If you think your problem doesn't require a full-blown drive-thru repair, or you just want to talk something through with us, call 877-731-0334 today.

Drive-thru battery issues are the easiest to identify and most common cause of faltering systems. Here are some helpful tips that CE Repairs can offer you!

Other helpful drive-thru repair tips for batteries:

     When you detect an issue whether it be intermittent or low sound, no sound, "low battery" alerts, growing discharge rates, drive-thru headset resets are required more often. You shoudl first try swapping the battery for a fully charged one. 

    When charging a battery:            

1.  Always turn off your drive-thru belt pack or your all-in-one drive-thru headset before removing the battery
2. Only charge batteries after they're mostly run down and you have received the "low alert" message.
3. Keep the battery on the charger until fully charged and the green light comes on.
4. Keep the contacts on the batteries and chargers clean. You can do this with regular use of rubbing alcohol on a cotton swab, or even a pencil eraser!
5. Drive thru batteries will typically last 12-18 months under normal, regular use.  Although they will continue to "work" after this time period, their ability to hold a charge will slowly begin to degrade, so be careful not to get used to subpar battery performance.
6. Most batteries include "date codes" so that you can keep track of the age of each individual battery.  See your supplier for interpretation of these codes.
7. Don't put batteries in your pocket or cash drawer.  These places commonly short the battery, discharging it very quickly and in some cases damaging it

We hope that these helpful hints and tips will prolong the life-span of all your drive-thru batteries!

The simplest yet,  at the same time,  one of the most critical components of your wireless drive-thru system are the batteries.  Each all-in-one drive-thru headset and drive-thru belt pack possesses one, and each battery has to be both "healthy" and "charged" to support your drive thru equipment.

You can expect anywhere from 6 to 14 hours of use from a battery depending on many factors:

• Battery technology - Nickel-Cadmium (lower performance) versus modern day Lithium-Ion (best performance)

•   Age of the battery itself - after, approximately, 18 months of usage you should be prepared for faster discharge rates which means, having to charge your batteries more often.

• How much you are using your drive-thru headsets, this is all depending on how busy your drive-thru restaurant is on an hourly, daily, and monthly basis.

Expect 2-3 hours of recharging time. It is important that you do not recharge your battery until you get the "battery low alert" from your drive-thru system, and then be sure to leave it on the charger until the battery is fully charged.  This will help to prolong the life of your batteries.

Always plan ahead by keeping spare, fully charged batteries!  A good rule of thumb to follow is to have one battery per drive-thru headset at the store, plus two spares.

Stay tuned for our next addition of helpful tips on maintaining your batteries to their fullest potential!

Building customer loyalty is critical in the competitive QSR marketplace - and that goes for the drive-thru repair business as well. That's why at CE Repairs, we reward every first-time customer with special 50% savings.

Here's how it works:

If you've never used CE Repairs before, we'll give you up to half-off any all-in-one drive-thru headset repair or drive-thru belt-pac repair. To make it even better, our offer covers all brands of drive-thru headsets and drive-thru belt-pacs including HME, Panasonic and 3M.

Half-off Drive-Thru Repairs In 3 Easy Steps

We want it to be easy for our valued drive-thru repair customers to save. To get first-time customer 50%-off savings, just follow these 3 easy steps:

1.  Print the convenient online coupon found at http://www.cerepairs.com/half-off-aio-repairs

2.  Print a UPS return service label from the CE Repairs website for free shipping and place it on the box.

3.  Drop the box off at any authorized UPS service location or give it to your UPS driver.

Current Customer Drive-Thru Repair Specials

CE rewards our valued drive-thru repair customers in a number of ways. Click on the link below for information on CE Drive-Thru Repairs Bonus Bucks, CE Drive-Thru Repairs Referral Program, CE Drive-Thru Repairs Multi-Store Discount, Free Drive-Thru Headset Special and Free Drive-Thru Battery Special.

http://www.cerepairs.com/current-customer-specials

Anyone in the QSR business knows that drive-thru equipment downtime is a killer to both efficiency and profitability. That's why it's so important to know what to do the moment problems arise with your drive-thru speaker system, drive-thru speaker post, drive-thru headset system or drive-thru timer system. Fortunately, CE Repairs makes it easy to get your drive-thru repairs out the door and back again, so you can be up and running in no time.

Drive-Thru Repairs As Easy As 1-2-3

CE's Online Form makes turning around your drive-thru equipment repair as easy as 1-2-3. We even offer free inbound shipping on all drive-thru repairs.

Here's what to do:

1. Place your drive-thru equipment in a box (be sure to include packaging around your equipment for protection during shipment)

2. Fill out the online form to print a FREE UPS return service label and place it on the box.

3. Drop the box off any any authorized UPS service location or give it to your UPS driver.

Got a drive-thru repair that needs attention now? Here's the link to our easy online drive-thru repair form:

http://www2.cerepairs.com/?pg=SendRepair

Call for Drive-Thru Repairs

Of course not all drive-thru repairs can be handled through the mail. If you have an issue with your drive-thru speaker system or drive-thru speaker post for example, CE will make it easy for you as well. Just call 1-877-731-0334 for details on our convenient nationwide service and installation. Our referral network of qualified onsite service providers is waiting to serve you.

When looking for a shop to repair any of your drive-thru system or drive-thru equipment needs you are not necessarily looking for the top notch quality of repairs, in fact you are actually looking for the quickest solution to whatever the problem or issue may be. Are you even thinking of who will be taking care of your drive-thru repair? Even if that is not exactly what you are asking yourself, we guarantee that we provide your repair need the best technician available.

At CE Repairs we are fully staffed with expert technicians who are extensively trained and knowledgeable on all the major brands on the industry. Investing our time in ensuring our staff is fully capable of meeting all the drive-thru repairs, we are able to serve you in a very timely manner with excellent service. This allows you to get back on track with you quick-service restaurant fast! We pride ourselves in the excellence of the repair and guarantee 100% customer satisfaction with every single repair. Knowing this, if we cannot fix the problem you will receive $100 credit toward the purchase of a new unit, or $65 toward the purchase of any refurbished unit of your choice. This offer is valid for any new or returning customer; we promise that you will always feel trust and comfort with us at CE Repairs taking care of any of your drive-thru issues or problems.

Drive-thru headset repairs can become a huge nightmare for just about everyone involved. It all starts with the employee having a difficult time hearing the customer's order, which, then in turn creates for a very agitated customer because they have to keep repeating their order, hoping that in the end they receive what they actually ordered! Not only are the customers and employees affected by this headache of a problem, the manager has to find a solution, and find one quick! Hopefully sooner, rather than later you will find a solution for this hectic problem. You need a fully functioning drive-thru headset along with a drive-thru battery-pac, drive-thru timer, and all the other drive-thru equipment helping your restaurant run smoothly.

Well, here at CE Repairs we have come up with many different solutions and opportunities for our current customers and new customers, to take full advantage of when they may be experiencing any drive-thru repair needs.  Need new equipment? We're your answer. Need same-day service? We're your answer. Heard of an advance-exchange program for drive-thru headsets and more? CE Repairs is your answer. CE Repairs offers so much more than just repairs, we can become your one-stop shop for anything concerning your quick-service restaurant. Here at CE Repairs we want you to find comfort and peace of mind, knowing that you will be taken care of with the upmost quality and priority. Choosing CE Repairs for your next drive-thru repair or drive-thru equipment purchase, will be your greatest decision of the year!