We use Panasonic all-in-one drive-thru headsets at the QSR restaurant I manage. I've had difficulty in the past finding a reliable repair facility. I've even been putting off some needed drive-thru repairs for various pieces of equipment. After talking to a manager at a different store, he suggested I send it to CE Repair. They're well-known throughout the industry for quality drive-thru repair work at reasonable prices, but I thought they only serviced HME products.

I looked into it, and it turns out they service several different brands of drive-thru equipment, including Panasonic. I called up a CE service rep, described the problems with my drive-thru equipment, and he gave me a quote and a guaranteed turnaround time right on the spot. When my equipment came back, it was just like new. I was so impressed with the quality of CE's drive-thru repair work that I signed up for their equipment maintenance agreement.

I can't afford to have drive-thru headsets that don't work. It's nice to know I now have a drive-thru repair company I can rely on.

These days, it seems like it takes a lot of work to get a “live person” on the phone to ask a simple question. But with CE Repair’s drive-thru repair technical support, you can get a helpful expert on the phone with ease. Just call 877-731-0334 and we’ll do our best to talk you through technical issues quickly and efficiently.

Always friendly, always personable, our drive-thru repair tech specialists know what it takes to keep you up and running should a minor issue arise. Tech support from CE Repairs covers all brands and models.

If you prefer online, be sure to visit the FAQs section of our website for quick, helpful answers about CE’s drive-thru repairs.

As the manager of a busy QSR, I have to stay on top of my drive-thru equipment. Recently I heard from crew members that a couple of the headsets were starting to have intermittent issues. Knowing that I can’t afford downtime, I got a hold of CE Repairs right away, based on the recommendation of a colleague. I was afraid that the drive-thru headset repairs would take a long time, but with CE that wasn’t the case. After printing out a couple of free inbound shipping labels from the website, I boxed up the drive-thru headsets and sent them off. Turns out that CE will get most drive-thru repairs back to you within 24 hours of receiving the drive-thru equipment – and that’s just what happened. Now those drive-thru headsets are back in use and we’re running at peak efficiency once again.

I was also really happy to find out that as a first time customer, my drive-thru repair qualified for a 50% discount. So the next time I have drive-thru equipment issues, I’ll be sure to use CE Repairs.

They say an ounce of prevention is worth a pound of cure. Same goes for your investment in valuable drive-thru equipment. At CE Repairs, one fixed monthly fee can cover the cost of unlimited drive-thru repairs, so there’ s no more worry about surprise expenses; makes monthly budgeting easier as well.

Your Drive-Thru Protection Plan covers any model and any brand. And our 4-month drive-thru repair warranty means we’ll fix it again free* if anything goes wrong with your repaired drive-thru equipment during that time period.

Choose the Right Drive-thru Repair Vendor

Choosing the right drive-thru repair vendor can make all the difference. Does yours offer multi-store discounts; 50% off of any drive-thru headset or drive-thru belt-pac repair if you’re a new customer; or free inbound shipping? With CE Repairs, you’ll get the best value for your drive-thru repair investment.

*Some restrictions and conditions may apply.

Efficiency is the goal of any QSR. And when it comes to drive-thru repairs, anything you can do to save time and money is a good thing. At CE Repairs, we offer a multi-store discount for drive-thru repairs. If you have multiple stores, you’ll receive substantial savings off select products and services from CE Repairs.

Drive-Thru Repair Bonus Bucks

To thank our valued customers, CE Repairs offers $5 in bonus bucks for every $100 accessory or drive-thru repair order. With our exclusive CE Bonus Bucks Loyalty Program, you’ll enjoy extra savings on all future drive-thru repairs. The next time you need a drive-thru repair, just include the bonus bucks in the box with the drive-thru equipment, and we’ll deduct the $5 from your bill.

The QSR business is all about speed. The faster you can move customers thru your drive-thru, the more profitable you’re going to be. So when drive-thru equipment fails, it’s critical that you can get up and running as fast as possible. That’s why CE offers same-day service on drive-thru repairs. In most cases, we’ll repair your product within 24 hours of receiving it.  When it comes to getting you up and running in no time, it’s hard to beat CE Repairs.

Free inbound shipping on your drive-thru repair

To make it even easier, CE offers free inbound shipping for all drive-thru repairs. Just fill out an easy online form and print free inbound shipping labels (link) for your drive-thru repair. And we back every CE drive-thru repair with a 4-month warranty. If anything goes wrong with your equipment during that time period, we’ll fix it again – free.

A boy scout’s motto is “always be prepared”, and the same could hold true for your drive-thru equipment repair needs. Think about it – what would you do if a piece of critical equipment went down and you had no solution in place? That’s why CE Repairs offers its advance exchange program on drive-thru repairs.

If your drive-thru equipment stops working and you need a repair, we’ll ship the replacement equipment to you overnight. There’s no need to ship the broken drive-thru equipment to us in advance. Just send it back in the same box as the replacement equipment.

Drive-thru protection plan

Being prepared is also a hallmark of CE’s drive-thru protection plan. One fixed monthly fee covers you against the surprise expenses of unexpected drive-thru repairs. With no long-term contracts and quality parts and service on all  drive-thru products, you’re free to work on managing your store, and not worrying about drive-thru equipment repairs or cost.

As the manager of multiple QSR’s, I’ve got a lot to juggle. Managing staff, interacting with customers, tracking inventory, and making sure we’re running at peak efficiency are just a few of the things I do every day. That’s why I count so much on reliable drive-thru equipment and even more reliable drive-thru repair service, should I need it. But that doesn’t always mean I need a full-blown drive-thru repair. Sometimes I just want to talk to someone and get an answer quickly.

I have found every part of my experience working with CE Repairs to be extremely satisfactory. From the helpful people on the other end of the line to the same day service for my drive-thru repairs to the 100% satisfaction guarantee — I couldn’t be happier.

When you think of CE Repairs, you most likely think of drive-thru repairs of common equipment like drive-thru headsets and drive-thru timer systems. However, your speaker post is one of the most critical pieces of equipment to maintain.

Remember these important tips when thinking of how to extend the life of your drive-thru speaker post and ensure optimum sound.

• Keep the speaker and microphone grills free and clear of paint, point-of-purchase materials, and other debris that can collect over time. Also, the holes or slots in the speaker are essential for allowing sound to freely travel to and from customers and employees.

• Replace your microphones and speakers every three to four years. If you operate in an area with extreme weather, such as excessive rain, humidity or snow, you may need to replace them more frequently.

CE offers a nationwide network of qualified onsite service providers to keep you up and running. If you need help with an onsite drive-thru repair, don’t hesitate to call us at 877-731-0334.

Let’s face it, drive-thru equipment takes a lot of day to day abuse. Knowing the leading issues that lead to drive-thru headset repairs will at least keep you informed and hopefully less likely to need repair work done.

Broken wires across the headband

The leading issue for drive-thru headset repairs are broken wires across the headband. Twisting, pulling and bending the headset can lead to loss of communication with customers. So take it easy on those headbands, or insist on a product without wires in the headband like HME’s EOS|HD AIO drive-thru headset system.

Strain on internal wires for mic booms

Flexible booms and poorly designed pivots put strain on internal wires and often cause intermittent or complete power failures. Make sure you don’t force the mic boom any further than when you feel tension or resistance. Steel booms and pivots can also help prevent those problems. If that’s not an option, of course there’s always CE Repairs and their famous same-day service on most drive-thru repairs.

Headset Buttons

Hundreds of presses a day can take its toll on your drive-thru headset buttons. Try and keep the buttons clear of dirt and grime and handle with care.