Seems like more and more companies these days are charging for technical support. Fortunately, there’s one company that’s critical to the success of my business that doesn’t – CE.

I own a small chain of quick-serve restaurants, and we have a drive-thru in each one. Which, of course, means that I need a good headset and timer system to operate each drive-thru in a fast and efficient manner. This equipment breaks down from time to time, and I know I can count on CE for quality repairs or replacement parts.

But sometimes I can’t tell if a piece of my drive-thru equipment needs repairing or if it can be fixed on the spot. When that happens, I call CE and they give me a quick, honest answer. Sometimes the only solution is to send the equipment in to be repaired or replaced. But many times they have saved me time and money by explaining over the phone how to solve the problem.

When I need help with a technical problem, it’s nice to know I can call CE and speak to a live support person without worrying how much it will cost. It doesn’t matter what the issue, they will take the time to help me figure it out. And they offer this free support on all models of drive-thru equipment that they sell and repair.

If you need drive-thru equipment repairs, or you’re not sure how to fix something, give CE a call.  You’ll get fast, friendly service from people who know what they’re doing.

Need to adjust a belt-pac but aren’t sure how? Want to change some of the settings on your drive-thru timer but can’t find the manual? Then check out CE’s free online training videos. Designed to help you maintain and operate your headset system equipment more efficiently, these short (usually less than a minute) videos provide useful information on a variety of drive-thru equipment and procedures.

Here’s a sample of some of the videos you can find on our video training page:

HME Wireless IQ

• How to change the language on a belt-pac
• How to clear the registration
• How to take an AIO headset out of hands-free mode
• How to register a wireless IQ belt-pac

HME System 30A

• How to properly load paper
• How to change the time
• How to change store hours
• How to set up dayparts

You have enough headaches running a busy quick service restaurant without constantly having to worry about equipment breakdowns and how much it will cost to fix them. Now, you can protect your equipment and get peace of mind at a very affordable price with CE’s Drive-Thru Protection Plan.

For one fixed monthly fee, you get:

• Unlimited drive-thru repairs
• Reduced downtime
• No long-term contracts
• Fast, professional repair of any model or brand
• Quality parts and service

Our plans cover everything from headset systems to drive-thru timers and cabled equipment, and offer a variety of coverage levels and options. Why worry about drive-thru equipment maintenance when you could be focusing your time and energy on running your store more efficiently?

Call CE today at 1-800-737-0688 to learn more about our different equipment protection plans.

Having quality equipment is essential for the success of every QSR drive-thru operation. So the decision on whether to purchase new or refurbished equipment can be an important one, especially if you’re just starting out or looking at a complete system overhaul.

CE can help you make the right decision for your business by providing insight into all the different factors that go into equipping a drive-thru operation. These can include:

• Initial costs
• Operating costs
• Technology needs
• Brand preference
• Number of stores
• Warranties
• And more

CE is uniquely qualified and authorized to sell new HME and Panasonic drive-thru headset systems, as well as many refurbished systems of any brand.  If you’re wrestling with this important decision, call us at 877-731-0334. We’ll help you identify the right drive-thru equipment to suit your needs – and your budget.

I’m a do-it-yourself kind of guy.  I also like to save money when possible. That’s why I was glad to learn that CE provides all kinds of drive-thru repair manuals for my HME equipment.  Not that it breaks down a lot, because HME equipment is so well made. But even the best drive-thru equipment wears out over time. And my drive-thru team can be a little rough on the equipment as well. So I like having a source of information I can turn to when things just need a little tune-up instead of major repairs.

Last time I counted, CE offered more than three dozen downloadable manuals. These include setup and installation procedures, operating instructions, quick reference guides, and more.  And they cover everything from the wireless communication systems to the timer systems, software and accessories.

I’ve been using HME drive-thru equipment in my restaurant for years, so often I can fix the problem myself. But if I get stuck on something, all I have to do is call CE at 877-731-0334 and the friendly support staff will do their best to walk me through it. If we can’t figure it out, I know that CE provides fast turnaround and quality repairs for all my drive-thru equipment.

With all that goes on in my restaurant day in and day out, it’s nice having one less thing to worry about!

Why does drive-thru equipment always seem to break at the worst times? Take the week before Labor Day weekend. As the last day of summer in our seaside tourist town, it’s one of our busiest times of the year. So when I had a couple of headsets go down just before the big weekend, I needed fast, reliable drive-thru repairs.

Fortunately there’s a drive-thru repair company that understands the importance of fast turnaround time – CE. In most cases, they can repair your drive-thru product within 24 hours of receiving it and get it back to you fast. And because they use quality parts and factory-trained technicians, you know that your drive-thru repairs will be done right the first time.

We received our repaired drive-thru headsets back the day before Labor Day weekend, and they worked perfectly. And we had one of our best weekends ever. Thank you CE for saving the day!

Comfort and cleanliness are essential with drive-thru headsets. That’s why it’s important to replace your foam earpads on a regular basis.

As all QSR managers know, earpads wear out over time, making them uncomfortable to wear. Plus, dirt, grime and sweat can build up with extended use, making the earpads unsanitary.

CE, the leader in drive-thru equipment and drive-thru repairs, announces a special offer on CE foam earpads for corded headsets. For a limited time, you can save over 10% when you buy 25. These earpads come straight from the factory, and can be used with any corded headset. They also carry the OEM’s warranty, so you know you’ll get full value for your dollar.

Get some new earpads for your headsets and make every shift more comfortable for your drive-thru employees. When placing an order, ask for part #CE-11.

CE, the leader in drive-thru equipment repairs and accessories, announces three special offers for new customers.

First month free with CE drive-thru protection plan

Why worry about the high cost of drive-thru repairs? Our protection plans give you peace of mind with unlimited repairs at one low monthly payment. Sign up now and your first month is on us!

Drive-thru headset and belt-pac repair special

If you’ve been putting off needed repairs, now’s the time to check out CE. As a first time customer with CE, we’ll give you up to 50% off the cost of any all-in-one headset or belt-pac repair. Offer is good for HME, Panasonic, or 3M drive-thru headsets, and comes with our 4-month warranty. Some restrictions and conditions apply.

Free drive-thru battery special

You can never have too many drive-thru batteries on hand. Purchase three CE branded batteries for any HME, Panasonic, or 3M drive-thru system and we’ll give you a fourth one for free. This offer is available to new and existing CE customers, and is valid only on CE-branded batteries. Free battery must be of equal or lesser value.

Everyone likes to get something for free.  During the CE free drive-thru battery special, when you purchase three CE batteries for use with your HME drive-thru system, we’ll throw in a fourth one for free! And that goes for Panasonic and 3M systems as well. Simply add three CE brand drive-thru batteries for the same system to your online shopping cart, and we’ll add the fourth battery to your order when you check out – for free!

This limited-time offer includes the following drive-thru batteries:

CE Battery for use with HME systems:

• Wireless IQ
• System 2000
• System 400

CE Battery for use with Panasonic systems:

• Attune
• WX-C920
• WX-C1020

CE Battery for use with 3M systems:

• XT1
• C960
• C1060