Few drive-thru parts are more important to the success of your drive-thru than your timer system. It provides a big-picture look at every aspect of your drive-thru operations so you can resolve bottlenecks and keep cars moving through the lane at a quick pace.

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Welcome to 2018! Have you made any resolutions to improve productivity and profitability in your drive-thru? If not, we recommend the following:

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Headset systems are one of the most important drive-thru parts in a QSR drive-thru lane. If you can’t clearly communicate with customers, it slows down service times and leads to more order mistakes.

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Nobody likes a bottleneck in a drive-thru lane. Not drive-thru managers. Not employees. And certainly not customers. Equipment downtime is a frequent cause of bottlenecks.

So one of the first steps in preventing bottlenecks is to keep your drive-thru headset parts and equipment in good operating condition with regular maintenance and drive-thru repairs when necessary.

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Is harsh winter weather degrading sound quality in your drive-thru system? Try these four tips from CE Repairs for clearer sound and better communications between customers and crewmembers.

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Headset batteries aren’t one of the more expensive items on the drive-thru equipment budget, but every penny adds up. So if you’re burning through batteries faster than usual, here are some tips for getting them to last as long as possible.

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CE Repairs is always here to help you when drive-thru equipment breaks down or you need to purchase new or refurbished equipment. But we also like to help you save time and money by doing some “fix-its” for yourself.

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Most QSR operators know CE Repairs for our fast, reliable servicing of drive-thru headset systems and other equipment. Here are three other good reasons to do business with CE that you may not know about.

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With all the recent advances in drive-thru technologies, such as high-definition audio headsets and cloud services to efficiently manage multiple store data, a cabled intercom system seems like an ancient relic from the past. But with two decades of QSR management experience, I can tell you that it has saved me on more than one occasion. The last time it happened we were upgrading to a completely new timer and headset system. Normally, that’s a fairly easy task, but for some reason the contractor really botched the job. I think the technician didn’t have any experience with the system we bought, which taught me a good lesson about doing research on the installation vendor as well as the system itself. Either way, we had to rely on our cabled intercom system for two days. When a customer pulls into the lane, the system notifies drive-thru employees with an audio alert and a “vehicle detect” light. The order taker pushes a button to talk to the customer and get their order. When the customer drives away with their meal, the system resets itself for the next customer. Yes, it’s definitely clunkier than today’s modern hands-free headsets. But it still works in a pinch. A couple of years ago I thought about getting rid of my cabled intercom because I had not used it in a long time. Instead, I sent it so CE, who quickly got it working just like new. That was one of the smartest decisions I ever made. I shudder to think how much business we would have lost had we not been able to serve drive-thru customers for those two days. Thanks to CE, we didn’t miss a beat!

Today’s drive-thru vehicle detector systems are built to give years of reliable service. But as with any piece of equipment, they need maintenance and service from time to time to ensure they function properly. If your vehicle detector is acting up, try the following:

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