Headset systems are one of the most important drive-thru parts in a QSR drive-thru lane. If you can’t clearly communicate with customers, it slows down service times and leads to more order mistakes.

Modern headset systems are designed to provide a long and reliable service life. But as with all drive-thru parts, they will eventually wear down and require repair or replacement – and that’s assuming you don’t break them first through lack of maintenance or improper use.

Making daily headset cleaning and maintenance a standard operating procedure will help reduce repairs and extend the service life of your essential drive-thru headsets. This includes:

• Clean headsets at the end of each shift. Use a soft bristle toothbrush to gently remove food particles from around the buttons. Then apply a mild cleaner to the rest of the headset.

• Conduct regular inspections to identify unusual signs of wear and tear. Keep an eye out for small cracks that could allow liquids into the interior and damage the headset.

• Ear pads can easily get torn or clogged with grease or other debris. As a rule of thumb, plan to replace the pads every two to three months.

• Train employees not to bend, twist or stretch headsets in order to get a more comfortable fit. Frequent bending and twisting can leave them permanently out of shape.

When the times comes to repair or replace your headsets or other drive-thru parts and equipment, we’re ready to serve you with fast, dependable drive-thru repairs at affordable prices. We employ factory trained technicians. We use factory approved replacement parts. And we fix it right the first time.

We also sell new and refurbished drive-thru parts. Whether you need repairs or replacement, give us a call at 877-731-0334. You’ll be glad you did!