CE Repairs is known for our quality drive-thru parts repairs and our fast, friendly service. But we always strive to do better.

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It’s hard enough to hire good employees these days. The last thing you want to do is lose them. These strategies can help retain your best performers:

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The COVID-19 pandemic has changed the drive-thru world in many ways. One thing that hasn’t changed is the customer’s desire for speedy service. In fact, speed of service has become more important than ever in the minds of drive-thru consumers.

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Most drive-thru’s consist of six different zones – approach, entry, pre-order, order, pay and pickup, and exit. Creating a great customer experience requires developing a unique strategy to address the specific outcomes of each zone. To achieve this goal:

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It takes a lot of drive-thru parts and equipment to deliver a great customer experience in the drive-thru. But when it comes to having the most impact on speed of service and order accuracy, there’s one that can’t be beat – the high-definition audio headset. Here’s why so many drive-thrus use this remarkable tool:

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When a drive-thru customer complains about a mistake on their food order, fixing it is fairly simple:

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When it comes to getting drive-thru parts and equipment fixed, there are a lot of vendors to choose from. They all promise quality repairs and service, but how do you know which ones actually deliver?

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With COVID-19 cases increasing in many areas, drive-thrus must continue to focus on cleaning and disinfectant protocols for their drive-thru parts and equipment. This includes POS hardware and fingerprint readers, which also have the potential to spread viruses by contact. 

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Headsets are one of the most important drive-thru parts, so it’s important to keep them in good operating condition. Doing so will minimize equipment downtime and reduce repair costs. Here’s how:

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Despite the focus on safety during the COVID pandemic, speed of service remains a top priority in the drive-thru. These strategies will significantly reduce your service times.

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